Administrative services supervisor Jobs in Midland tx

A company is looking for a Support Services Supervisor to manage Member Service Agents in a remote contact center environment.Key ResponsibilitiesMonitor and coach direct reports on member interactions across omnichannel operationsPerform quality assurance checks and ensure compliance with standards and guidelinesAssist in hiring, managing, and developing team members while setting performance goalsRequired Qualifications and EducationHigh school diploma or GED required; some college or medical certification preferredPrevious call center and / or customer service management experience preferredKnowledge of medical terminology and member care experience preferredBilingual (Spanish-speaking) is preferredStrong administrative and technical skills, including proficiency in Microsoft products