Administrative services supervisor Jobs in Phoenix, AZ

The Job / What You'll Do :

Responsible for the daily operations of the Dispatch Department, and supervision of all Dispatchers. Assists in supporting Dispatch operations and coverage, especially during high volume / short-staffed times. Strong focus on daily operations, and quality of dispatch services

Responsibilities :

• Provides back-up support to Dispatch Specialists as needed. This includes taking incoming phone calls, assisting during breaks, completing dispatch requests, and any other help that is needed
• Use appropriate supervision / management methods and a flexible interpersonal style to help coach and support Dispatch Specialists and Crisis Staff assisting in Dispatch coverage; provides timely guidance and feedback services, complete and document supervision weekly. Documents performance deficiencies, creating a plan of action for improvement; completes annual performance appraisal
• Actively monitor the agent status system and dispatch caseloads to help manage the work activity of the Dispatch Center, including incoming and outbound calls and dispatches, queues, delay times, and the status and workload of Dispatcher Specialists
• Responsible for daily scheduling and staffing including filling shifts, managing floor coverage (lunches / breaks), traffic control and overtime; ensures staffing is effective, meets contractual requirements, and operates with fiscal responsibility. Coordinates with Contact Center Supervisors and Scheduler when necessary
• Effectively initiates, communicates and collaborates with the Contact Center management team on program service delivery and components, training, evaluation and outcomes, dispatch initiatives, new projects, and building a successful team
• Other duties as assigned

Knowledge, Skills, Abilities :

Education & Experience :

Working Conditions :

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Exposure to noise typical with office operations.  Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https : / / speed.cloudflare.com /

Who We Are & What We Offer :

Solari is an award-winning nonprofit that operates a 24 / 7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

Friendly work environment

Generous paid time off (PTO)

Health benefits (Medical / Dental / Vision) that start the first of the month following the hire date

Competitive compensation

Convenient office locations and Hybrid Schedule

On-site fitness room free to all employees (Tempe Office)

Basic Life Insurance

Voluntary Life, Spouse, Child Insurance

Critical Illness w / free dependents

Critical Illness Spouse

Short Term & Long Term Disability- Starts first of the month after 90 days of employment

401K & 401K Roth - Starts first of the month after 90 days of employment

United Pet Care

LifeLock for identity theft

LYRA EAP Program- 25 free sessions for mental health per family member

Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.