Admissions representative Jobs in Richmond, VA

Admissions Processor

Benefits of working at VCU

All full-time university staff are eligible for VCU's robust benefits package that includes : comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefit, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more. Learn more about VCU's benefits here.

Job Code

10111

Recruitment Pool

VCU Employees Only

Posting Number

req7006

Unit

Offc of Strategic Enrollment Mngmnt

Department

1446 Admissions Operations

Department Website Link

Location

Address

907 Floyd Ave, Richmond, VA 23284 USA

Duties & Responsibilities

Position Summary :

The VCU Office of Admissions in the Division of Strategic Enrollment Management and Student Success' Admissions Processor position provides exemplary customer service to prospective students, staff, and faculty to support the enrollment goals of VCU. This position will serve as part of a team of undergraduate Admissions Processors in the VCU Office of Admissions. Training will be provided, however prior data entry experience in a high volume environment is preferred.

Please note : This is an internal posting only available to current VCU employees.

Core Responsibilities :

Communication and Customer Service (35%) :

• Promote a culture of excellence, efficiency, and commitment by communicating with and responding in a timely manner to prospective students, faculty, and staff. Communicate respectfully to internal (academic departments and other campus partners) and external customers, appreciate diversity, and respect differences.
• Respond to inquiries and questions from admissions applicants, typically within 24 hours, to ensure applicants submit required admissions documentation. Proactively inform applicants of missing application materials.
• Listen to and anticipate customer needs, provide clear and accurate explanations promptly in a professional and courteous manner to current and prospective undergraduate students (who contact the office in-person, by phone, or by email) on their application status and progress with appropriate documentation. May provide initial information on admissions, residency, registration, financial aid, housing, and billing procedures in compliance with University and SEMSS guidelines.
• Resolve any outstanding admissions issues within 5 business days, escalating to supervisor if necessary. Provides necessary follow up information (or referral) for special cases.
• Understand FERPA requirements as it relates to inquiries and responding to questions by observing confidentiality.

Application Processing (35%) :

Admissions Decision Processing (15%) :

Other (15%) :

Qualifications

Minimum Hiring Standards :

Preferred Qualifications :

Other Posting Details :

FLSA

University Employee

Job FTE

Exemption Status

Non-Exempt

Restricted Position

E-Class

UF - University Employee FT

Job Category

University Employee

ORP Eligible

Salary Range

Up to $36,000

Compensation Type

Salaried

Target Hire Date

4 / 10 / 2025

Contact Information for Candidates

Documents Needed to Apply