Advocate Jobs in Cape Coral, FL

Description

Facilitate patient / family grievance process to include processing the complaint, forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes.

Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.

Identify process deficiencies that result in possible threats to patient rights or patient safety.

Maintain the complaint and grievance logs up to date.

Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.

May participate in new hire orientation on educating staff on patient safety and advocacy

Identify critical needs with regard to customer service and discuss with supervisor and medical staff.

Qualifications

Skills

Required

Written Communication : Advanced

Communication : Intermediate

Behaviors

Required

• Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

Education

Required

Experience

Required

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)