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JOB TITLE : Customer Service Representative - 5172
JOB SUMMARY : The person in this position answers general questions regarding the claim process and directs callers to the appropriate agency / division and / or claim form, as appropriate.
Hours : Monday - Friday 8 : 00 am to 5 : 00 pm.
Pay : $17.00 per hour
Location : Phoenix, 85007
Projected Start Date : 04 / 28 / 25 - must be able to start on this date
Type : Temporary
Duration : 2 months
Benefits : Available after eligibility period is met
DUTIES
Answering incoming phone calls from the public.
The ability to interpret and translate verbal Spanish communication is helpful, but not required.
Assist with notices such as printing, folding and placing notices in envelopes.
Provide a positive experience with every interaction.
Meeting performance expectations.
REQUIREMENTS
Bilingual in Spanish preferred, but not required.
Background check required.
High School Diploma or equivalent.
Strong ability to multi-task.
Basic computer skills
Communicate well - both verbally and writing.
Organized.
This position requires the ability to answer incoming calls from the public.
The person in this position answers general questions regarding the claim process and directs callers to the appropriate agency / division and / or claim form, as appropriate.
The ability to interpret and translate verbal Spanish communication is helpful but not required.
The person in this position may also help with outbound notices such as printing, folding, and placing the notice inside of an envelope.