Airline customer service Jobs in Lincoln, NE

Job Title

Ensures excellent customer service through timely and accurate processing of orders, communication with customers, and coordination of operational duties.

Role And Responsibilities :

• Solicits outbound freight in order to manage network balance while maintaining a high level of service.
• Interacts with customers and addresses any concerns or issues.
• Forecasts potential customer needs and proactively works to address those needs.
• Responds promptly to customer inquiries and request.
• Processes customer orders with required information to properly pick up and deliver goods.
• Schedules all loading and unloading appointments.
• Tracks all shipments while under dispatch from pick up to deliver.
• Travels as needed.
• Establishes and maintains positive working relationships to meet or exceed customer expectations.
• Receives and carries out instructions.
• Manages regular and predictable attendance.
• Performs other duties as assigned.