Airline customer service Jobs in Tampa, FL

Job Description

Job Description

Rocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control!

Our Mission is to protect customer’s homes, families and businesses by delivering safe, convenient and reliable pest control solutions. We are committed to customer service and growth while maintaining a culture that makes our employees proud to work at Rocket.

Job Type

Full-Time : Non-Exempt

Work Week | Work Hours

Monday – Friday | Call Center Operations Hours : 7 : 30am – 6 : 00pm

Specialties / Licenses or Certifications

Certified Customer Service Professional (CCSP)

Customer Service Certifications (CSC)

Our Position

Are you passionate about delivering exceptional customer experiences? Rocket Pest Control is looking for a Customer Service Professional to join our growing team!

This role is perfect for someone who thrives in a fast-paced environment, enjoys helping customers, and wants to build a career with advancement opportunities in Sales, Retention, Collections, and more.

Your Rewards

• 8 Company-paid Holidays (Full-Time Only)
• 10 Days of Paid-Time Off (Full-Time Only)
• Company-Paid group life insurance
• Medical, Dental, and Vision plans (Full-Time Only)
• Retirement Plans with Company match including 401k up to 5%
• Employee Assistance Programs

Essential Functions, Duties, and Responsibilities

Duties may include, but are not limited to, the following and must be carried out in a manner that consistently reflects and upholds the Rocket Core Values :

Qualifications : Education, Experience, and Skills

Required :

Previous customer service or inside sales experience is preferred.

Proficiency in Microsoft Word, Excel, and Outlook.

Reliable transportation.

Rocket Core Values :

R eliability : Doing what we say we’ll do, with a commitment to quality, safety, timeliness, and continuous improvement.

O wnership : Embracing accountability and being proactive to ensure that our work is always handled with pride.

C ustomer Focus : Prioritizing customer satisfaction through effective communication and support.

K nowledge : Maximizing first-class tools, training, and experience to be the very best.

E xcellence : Delivering the highest level of service through passion and commitment.

T eamwork : Developing strong relationships fortified in transparency, collaboration, and inclusion.

Working Environment

Work is performed in a standard office setting with moderate noise levels. The role requires managing multiple projects and frequent interruptions to address the needs of employees, customers, and senior leadership.

Work From Home :

The role may be eligible for remote or hybrid work, contingent on performance, scheduling, and operations requirements. Employees working from home must maintain a professional work environment, adhere to all company policies, and ensure access to reliable high-speed internet and secure technology resources. Remote arrangements may be adjusted or revoked at management’s discretion.

Working Conditions / Physical Requirements

This is a primarily sedentary role requiring regular use of hands for typing, communication, and computer work. Occasional lifting of up to 10 pounds may be required. Visual acuity is needed for data analysis, computer work, and reading.

Equipment or Machines Routinely Used in This Position

Regular use of computers, monitors, keyboard, mouse, mobile devices, tablets, telephones, headsets, printers, scanners, presentation tools, and other electronic accessories.

Review Procedures

Employee performance will be evaluated regularly.

Rocket Pest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or reasonable accommodation due to a disability during the application or the recruiting process, please let our recruitment team know.

Benefits / perks listed above may vary depending on the nature of your employment with Rocket Pest.

The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Rocket Pest, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.