Airline customer service Jobs in USA

Job Description

Build an Aviation Career You're Proud Of

At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.

As an Airline Customer Account Leader, you will act as a liaison between operations, engineering, materials, sales and the customer to define, create and maximize value for both the end customer and the business, while maintaining a high-quality product / service and delivery. You will also act as a coordinator and project manager for commercial activities related to the customer's relationship, account and MRO event / transaction within the Business.

Customer Relationship Management

• Customer communication and managing customer expectations : Acts as the primary

channel throughout the customer journey once work is secured (e.g., customer onboarding,

requirements gathering, reports, visits, customer updates, etc.)

feedback, ensuring a smooth customer experience, and uses this information to cultivate

customer loyalty and improve StandardAero's overall service offering

Account and MRO Event Management

logistics, rentals, field service work, component repairs, consignment inventory, etc.)

contract flow down, translating customer requirements, work scope definition, etc.)

e.g., customer / commercial and airworthiness reports, technical documentation, etc.)

with respect to costs and resolving any issues as they arise

Relationship Management (CRM) or SalesForce.com (SFDC) database, etc.)

Financial Accountability

flows through the shop, while maintaining accuracy and compliance

working to find innovative solutions to meet or exceed them

Technical Data Management & Knowledge

OEM documents / portals, Transport Authority regulations, internal quality documents, etc.)

General

wide quality, environmental and Safety Management System [SMS] policies.

Position Requirements :

Required Skills / Experience

Leadership & Interpersonal Skills

with complex, potentially conflicting requirements and interests

resolution and customer service.

working with others; values participation and feedback; uses collaborative approach

Technical & Business Acumen

maintenance (aircraft, engines, components, etc.) environment preferred

Educational / Academic Requirements

combination of experience and education

Benefits that make life better :

Raising the Standard of Excellence since 1911

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard

StandardAero offers equal employment opportunities for all. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.

About Us

Raising the Standard of Excellence since 1911

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard

It is StandardAero's policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.