Airline customer service • usa
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SkyChefs
Are you ready to join a dynamic team with a rewarding mission? SkyChefs, a leader in the airline catering industry with over 75 years of history, is seeking enthusiastic, detail oriented individuals to join our operations team as Airline Flight Dispatchers. As the world's leading provider of end to end on board airline products and services, SkyChefs is committed to excellence in all aspects of our operations, including catering, on board retail, entertainment, equipment, logistics, consulting, and lounge services.
Job Type: Full time
Salary: From $27.00 per hour
As an Airline Flight Dispatcher at SkyChefs, you will play a vital role in coordinating catering operations and supporting the safe and timely servicing of airline flights. Your responsibilities will include:
• Maintaining effective communication and coordination between SkyChefs management, Customer Service, and operational personnel
• Assigning and dispatching catering teams to flights and reassigning teams as necessary
• Monitoring flight schedules, gate changes, delays, and other operational updates
• Ensuring timely and safe catering of all assigned flights
• Troubleshooting operational issues and escalating concerns to management as needed
• Keeping management informed of operational activities and significant issues
• Monitoring flight activity and making adjustments based on changing operational needs
• Maintaining effective communication with catering teams throughout the operation
• Supporting on time flight departures through effective coordination and communication
• Performing other related duties as assigned
To succeed in this role, you must possess the following qualifications:
• Basic technical knowledge of computers and computer programs
• Valid driver's license and good driving record
• Ability to multitask and work effectively under pressure
• Strong verbal and written communication skills
• Ability to read, write, and speak English
• Strong organizational and customer service skills
• Professional appearance and demeanor
• Ability to make quick and accurate decisions in a time sensitive environment
• Strong problem solving and communication skills
• Ability to work effectively in a fast paced, high volume operational environment
• Ability to obtain and retain a SIDA airport badge, subject to TSA requirements
• Must meet applicable airport security and safety requirements
Preferred Qualifications:
• Previous airline catering experience
• Experience working in an airport or transportation environment
• Experience coordinating teams, schedules, or time sensitive operations
• Experience using computer systems for scheduling, reporting, or operational tracking
At SkyChefs, we value our employees and offer a comprehensive benefits package, including:
• Free Meals
• Free Parking
• Free Uniforms
• Life Insurance
• 401(k) Program with Matching
• Dental Insurance
• Employee Assistance Program
• Flexible Spending Account
• Health Insurance
• Health Savings Account
• Opportunities for Advancement
• Paid Training
• Referral Program
• Retirement Plan
• Vision Insurance
• 8 hour shift
• Day shift
• Evening shift
• Overnight shift
• Weekends and holidays as required
• Overtime as needed
• Schedule subject to change based on operational needs and the seniority based shift bid process
• Open availability is expected, particularly during the first couple of years of employment
Work Location:
In Person
Minneapolis Saint Paul International Airport (MSP)
3100 73rd St EMinneapolis, MN
Equal Opportunity Employer Statement:
SkyChefs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
