Airline ticket agent Jobs in Richardson, TX

At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we’re pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.

JOB TITLE : Airline Technical Writer

DEPARTMENT : Flight Operations

REPORTS TO : Manager, technical Publications

FLSA : Exempt

Location : Dallas, TX HQ

The principal role of the Airline Technical Writer is to create and maintain a suite of flight-related publications which must comply with FAA and Company guidelines, and with established industry safety standards. Airline Technical Writers individually and collectively contribute to the safety of flight by producing accurate, timely, and standardized publications.

This role offers a hybrid work model, with a core requirement of three days a week on-site in our Addison office and the flexibility to work remotely on the other two days, with the option to work in-person on an as-needed basis.

Essential Responsibilities include but are not limited to :

• Responsible for the revision and publishing of assigned manuals, including working directly with subject matter experts to identify necessary changes, authoring content in MS Word or other format, participating in regulatory review meetings, ensuring content standards are met, meeting established deadlines, distributing content through an MDM, intranet and other locations where required
• Responsible for performing QA reviews / proofing of content produced by peers to ensure content standards are met and all identified changes are incorporated as intended
• Responsible for assigning, tracking, creating and submission of new and revised content to the regulatory authority for approval
• Maintain an archive of changes, and published manuals in accordance with company record and retention policy
• Coordinate printing and distribution of hard copy products with print vendors, operational, engineering, and planning departments

Job Requirements :

Preferred Qualifications :

Miscellaneous Requirements :

Benefits :

At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin / ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Surf Air Mobility participates in E-Verify.

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