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Airport manager Jobs in Scottsdale, AZ

Last updated: 6 hours ago
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Customer Service Manager, Airport Customer Experience Administration

Customer Service Manager, Airport Customer Experience Administration

American Airlines IncPhoenix, AZ, United States
Full-time
Sky Harbor Municipal Apt (PHX-TRML).Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow yo...Show moreLast updated: 13 hours ago
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AIRPORT CLEANER 2ND SHIFT

AIRPORT CLEANER 2ND SHIFT

ABM IndustriesPhoenix, AZ, United States
Full-time
ABM Industries - 14141 SOUTHWEST FRWY [Cleaning Technician / Custodian] As an Airport Cleaner at ABM Industries, you'll : Ensure that all assigned areas are cleaned and sanitized according to proced...Show moreLast updated: 2 days ago
General Manager - Phoenix Sky Harbor International Airport (PHX)

General Manager - Phoenix Sky Harbor International Airport (PHX)

PrimeFlight Aviation ServicesPhoenix, AZ, US
Full-time
Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, .We are co...Show moreLast updated: 30+ days ago
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Airport Restaurant Manager

Airport Restaurant Manager

SSPPhoenix, AZ, USA
$103,900.00–$115,000.00 yearly
Full-time
Join Our Team As a Food Safety and Quality Assurance Manager!.Opportunity for quarterly bonus and year-end super bonus.Comprehensive Benefits Package. Career Progression Opportunities.Are you a resu...Show moreLast updated: 6 hours ago
3rd Shift Airport Cleaner

3rd Shift Airport Cleaner

ABMPhoenix, AZ,US
$17.85 hourly
Full-time
The Cleaner provides the cleaning and upkeep of an assigned area.ABM offers a comprehensive benefits package.For information about ABM’s benefits, | Front Line Team Members | (Programa de Beneficio...Show moreLast updated: 30+ days ago
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OHSO Sky Harbor Airport Terminal 4 - Cook

OHSO Sky Harbor Airport Terminal 4 - Cook

OHSO Sky Harbor Airport Terminal 4Phoenix, AZ, US
Full-time
As a cook, you'll set up your station and participate in prep.You should be passionate about putting out consistent, quality food and seeking opportunities to learn and grow in the kitchen.You shou...Show moreLast updated: 17 hours ago
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Airport Manager PHX

Airport Manager PHX

AeromexicoPhoenix, AZ, United States
Full-time
Only residents will be considered in the selection process.The role coordinates flight operations in the state, directing teams above and below wing, to maintain the quality and safety standards es...Show moreLast updated: 15 days ago
Airport Lounge Cook

Airport Lounge Cook

SodexoPHOENIX, AZ, US
$22.00 hourly
Full-time
AIRPORT DIMENSIONS-SAPPHIRE LOUNGE BY THE CLUB - 30218001.Varying shifts, days / hours (open availability preferred).More details will be provided during the interview process.Working with Sodexo is ...Show moreLast updated: 12 days ago
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Assistant General Manager - Airport Lounge

Assistant General Manager - Airport Lounge

Hyde Park Hospitality, LLCw rizz, AZ, United States
$75,000.00–$80,000.00 yearly
Full-time
The Assistant General Manager is responsible for daily operations at the Sapphire Lounge by The Club, located inside the Phoenix Sky Harbor International Airport. The dedicated space managed is for ...Show moreLast updated: 16 hours ago
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Airport Shuttle Driver - Mornings

Airport Shuttle Driver - Mornings

Sky Harbor Airport ParkingPhoenix, AZ, US
$60,000.00 yearly
Full-time
We're looking for someone with a great attitude, friendly and has the love for customer service to be able to provide the A+ service our customers expect. Airport shuttle drivers transport custo...Show moreLast updated: 30+ days ago
Airport Cleaners

Airport Cleaners

MarsdenPhoenix , AZ 85034
$16.50–$17.50 hourly
Full-time
Airport CleanersAddressPhoenix Sky Harbor International Airport (PHX), 3400 E Sky Harbor Blvd, Phoenix, AZ 85034, USACompensation$16. Airport Cleaners at Pro-Serv Commercial Cleaning .Shift : 1st, 2n...Show moreLast updated: 30+ days ago
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Airport Rental Car Cleaner

Airport Rental Car Cleaner

Managed Labor SolutionsPhoenix, AZ, US
Full-time
Do you enjoy late model cars, have a good attention to detail, and need a flexible schedule? Managed Labor Solutions (MLS). Rental Car Cleaner for our partners on airport location.Efficiently and sa...Show moreLast updated: 30+ days ago
Customer Service Manager, Airport Customer Experience Administration

Customer Service Manager, Airport Customer Experience Administration

American AirlinesPhoenix, AZ, US
Full-time
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best ver...Show moreLast updated: 5 days ago
Airport Maintenance Coordinator

Airport Maintenance Coordinator

City of PrescottAZ, AZ, USA
$26.26–$32.82 hourly
Full-time
Quick Apply
ANNOUNCEMENT OF EMPLOYMENT OPPORTUNITY.Airport Maintenance Coordinator.Major Benefits for Full-Time Regular Employees : . A diverse range of complimentary mental health and wellness services is availa...Show moreLast updated: 12 days ago
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Airport Lounge Front Desk Host

Airport Lounge Front Desk Host

Hyde Park HospitalityPhoenix, AZ, US
$22.00 hourly
Full-time
Airport Lounge Front Desk Host.The Concierge is a personal representation of the service and overall hospitality of the staff at the premium lounge by Airport Dimensions supporting the Sapphire Lou...Show moreLast updated: 30+ days ago
Project Manager - Airport

Project Manager - Airport

Dibble EngineeringPhoenix, AZ, USA
Full-time
Quick Apply
PROJECT MANAGER (Airport) Phoenix, AZ.Founded in 1962, we provide a full range of civil engineering services to public and private sector clients across Arizona, Colorado, and the Southwestern Unit...Show moreLast updated: 8 days ago
MONITOR - AIRPORT

MONITOR - AIRPORT

Ace ParkingPhoenix, AZ, US
Full-time
Showing 1 location Showing more locations.Show moreLast updated: 30+ days ago
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UTILITY WORKER FOUR PEAKS AT PHOENIX AIRPORT

UTILITY WORKER FOUR PEAKS AT PHOENIX AIRPORT

SSP America, Inc.Phoenix, AZ, United States
Full-time
Welcome to SSP America! We are food travel experts and we are passionate about bringing cool, authentic restaurants to airports that reflect a taste of place! As a dishwasher at SSP America, the po...Show moreLast updated: 9 hours ago
Security Officer - Airport Area

Security Officer - Airport Area

CuberfeedPhoenix
Full-time
Security Officer - Airport AreaPhoenix AZ.Cuberfeed is searching for an ideal candidate to fill the position of.Security Officer - Airport Area in Phoenix AZ. Allied Universal have an immediate need...Show moreLast updated: 30+ days ago
Customer Service Manager, Airport Customer Experience Administration

Customer Service Manager, Airport Customer Experience Administration

American Airlines IncPhoenix, AZ, United States
13 hours ago
Job type
  • Full-time
Job description

Location : Sky Harbor Municipal Apt (PHX-TRML)

Cities :

Requisition ID : 76956

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
  • CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
  • Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
  • CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
  • This job is a member of the Airports Team within the Customer Experience Division

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

  • Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
  • Be a safety advocate : Look for safety concerns and address them as needed
  • Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
  • Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
  • Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
  • Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
  • Promote effective communication among departments to engage our team to work together to achieve common goals.
  • Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy / procedure
  • Embrace the core values : (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
  • Analyze station specific data on a regular basis to improve scheduling, training and overall station performance
  • Conduct lost time conversations
  • Understand corporate initiatives and how they apply to the local station (e.g. One team, One Turn metrics)
  • Ability to learn and apply union contract rules / regs in interactions with frontline team members and local union leaders
  • Produce local reporting based on station leadership needs
  • All you'll need for success

    Minimum Qualifications- Education & Prior Job Experience

  • High School diploma or GED equivalency
  • Preferred Qualifications- Education & Prior Job Experience

  • Previous airport customer service experience
  • 2 years experience leading others
  • Knowledge of company policies and procedures and functional automation applications
  • Skills, Licenses & Certifications

  • Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
  • Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
  • Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
  • Strong decision-making skills
  • Ability to work independently as well as collaboratively
  • Ability to work under demanding operational conditions
  • Ability to prioritize and execute with a sense of urgency and preciseness
  • Ability to use sound business judgment to resolve issues with internal and external customers
  • Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
  • Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
  • Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
  • Ability to work extra hours when there are operational needs
  • Ability to work rotating shifts including weekends, holidays and days-off
  • What you'll get

    Feel free to take advantage of all that American Airlines has to offer :

  • Travel Perks : Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits : On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs : We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program : Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits : Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
  • Feel free to be yourself at American

    From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

    Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

    Cities :

    Requisition ID : 76956