Dorel Home is a dynamic and innovative home furnishings manufacturing company committed to leveraging data-driven insights to enhance decision-making processes and drive business success. We are seeking a highly motivated and talented Sales Coordinator to join our growing Amazon team. The Amazon Sales Coordinator will work in supporting the Amazon Sales team by partnering with all Dorel Home divisions to support the Amazon account. This includes data management, content management, reporting management, resolving issues on Amazon and problem solving issues with Dorel Home Divisions.
Essential Job Functions
Pull reporting from Amazon Vendor Central
Support item setup and content management
Maintain customer inventory feed data
Manage and track item suppression and retailer price matching
Track completion of PIMS alerts for item creations and changes
Prepare reports for determined business processes
Conduct and execute special projects as required
Ability and drive to research and resolve root cause problems
Support Amazon Sales teams with necessary project management and weekly priorities
Experience and Necessary Skills
Education High School Diploma or GED is preferred
Prior Experience 2 years of working in a customer service, retail, or eCommerce environment
Hard Skills Strong knowledge of Microsoft Office (Word, Excel, PowerPoint)Excellent computer skills and knowledgeUnderstand and meet the needs of the internal customers and address the interest and concerns of the organization as required
Soft Skills Excellent written and verbal communication skills.Superior interpersonal, phone, verbal and written communication skills.Exceptional organizational skills with the ability to handle multiple tasks.High level of patience and understanding of customer’s needs.Self-disciplined, urgent, and strong time management skills.Strong commitment to customer satisfaction.Ability to work well in a team environment.Ability to learn / operate numerous systems and web-based platforms (internal Dorel systems and Amazon Vendor Central).
Company Benefits
Competitive salary
Health, dental, and vision insurance, with flexible spending and HSA account options
401(k) retirement plan
Flexible work hours
Hybrid work environment
Opportunities for professional development and growth