Amazon Jobs in Indianapolis, IN

About Slalom’s Enterprise Capability

At the heart of Slalom’s Enterprise Capability is a bold ambition: to design and deliver intelligent, human-centered business applications that empower organizations to serve their customers with acceleration, agility, precision, and purpose.

We partner with leading platforms—Salesforce, ServiceNow, Adobe, Anaplan, Workday, Contentful, Boomi, Workato and more—to build scalable, end-to-end solutions that unify data, streamline operations, and unlock actionable insights. Our work powers everything from smarter CRM experiences and next-gen commerce sites to resilient case management systems and optimized workforce planning.

But we're not just technologists—we’re strategic enablers. Whether helping a client modernize their infrastructure, integrate mission-critical functions, or activate AI-powered innovation, we connect strategy to execution in ways that drive measurable impact.

Here, you’ll collaborate with curious, courageous people who believe in growth through experimentation, delivering value through partnerships, and building a future where technology works quietly in service of extraordinary outcomes.

Job Title: Amazon Connect Leader

Who You Are

Slalom is seeking a visionary leader to build, scale, and inspire our Enterprise Contact Center Modernization practice, with a strategic focus on Amazon Connect–led transformation. As Director and Practice Leader, you will define and drive the next generation of AI-powered, cloud-native customer engagement solutions across industries.

You will shape the future of service modernization by aligning business strategy, Amazon Connect capabilities, CRM platforms, and AI-driven innovation to deliver measurable customer and operational outcomes. This leader will serve as both a people-first practice builder and a market-facing executive advisor, helping organizations reimagine customer experience through scalable, data-driven service models.

What You’ll Do

Practice & People Leadership

• Build, lead, and inspire a high-performing Amazon Connect and Contact Center consulting team, fostering growth, inclusion, and technical depth.
• Define and execute the vision, roadmap, and go-to-market strategy for Slalom’s Contact Center Modernization practice.
• Develop Amazon Connect–centered accelerators, frameworks, and delivery methodologies.
• Cultivate a culture of innovation, collaboration, and delivery excellence across markets and global practices.

Client & Business Development

• Serve as a strategic advisor to C-suite and senior technology leaders on contact center transformation powered by Amazon Connect and adjacent technologies.
• Lead executive conversations around CCaaS modernization, automation, workforce engagement, and experience transformation.
• Drive revenue growth through strategic pursuits, AWS co-sell motions, and ecosystem partnerships.
• Expand Slalom’s market presence by developing trusted executive relationships and delivering measurable business outcomes.

Solution Leadership & Delivery Excellence

• Oversee the design and delivery of enterprise-scale Amazon Connect transformations, integrated with other AWS tools.
• Lead cross-capability solutions spanning cloud telephony, AI/automation, analytics, WEM/WFO, and omnichannel engagement.
• Ensure solutions align to business objectives, KPIs, cost optimization, and ROI metrics.
• Provide executive sponsorship for major programs, ensuring client satisfaction and long-term value realization.

Thought Leadership & Market Impact

• Position Slalom as a recognized leader in Amazon Connect and contact center modernization.
• Develop thought leadership on AI-driven customer engagement, conversational automation, workforce optimization, and predictive analytics.
• Represent Slalom at AWS and industry events; contribute to market-facing content and strategic partnerships.
• Drive innovation by exploring emerging capabilities across Amazon Connect, generative AI, automation, and cloud-native architectures.

What You’ll Bring

• 10+ years of leadership experience in Contact Center Operations, Customer Experience, or Amazon connect consulting.
• 5+ years of experience in designing, implementing, and supporting complex contact center solutions, with extensive hands-on experience with Amazon Connect, AWS services (e.g., Lex, Lambda, S3, DynamoDB, CloudFormation), and related technologies.
• Deep expertise in Amazon Connect architecture, implementation, and enterprise transformation.
• Strong understanding of AWS ecosystem services (Lambda, Lex, Bedrock, analytics services, etc.) supporting contact center innovation.
• Experience integrating Amazon Connect with Salesforce, ServiceNow, or other enterprise CRM platforms.
• Proven track record building and leading high-performing teams.
• Executive presence with demonstrated experience influencing C-suite stakeholders.
• Success leading large-scale modernization initiatives with measurable outcomes.
• Excellent communication, facilitation, and strategic storytelling skills.
• Preferred: AWS and/or Amazon Connect certifications.
• Experience in AI-enabled customer experience transformation (conversational AI, GenAI, automation).
• Background in workforce engagement, omnichannel strategy, and service operating model design.
• Experience in practice leadership, business growth, and AWS partner ecosystem collaboration.

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact.

What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That’s why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and targeted base pay salary ranges:

• San FranciscoDirector: $231,000-275,000
• San Diego, Los Angeles, Orange County, Seattle, Boston, Houston, New Jersey, New York City, Washington DC, Westchester:Director: $228,000-265,000
• All other locations:Director: $219,000-258,000

In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

We will accept applicants until March 9, 2026 date, or until the position is filled.

We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at: peopleone@slalom.com.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact accomodationrequest@slalom.com if you require accommodations during the interview process.