Amazon Jobs in North charleston sc

Description

• Open to locations in Charleston, SC or Seattle, WA

Company Overview

In Books, authors are at the heart of what we do. It is that simple. We offer a team environment that thrives on innovation and excellence, and our staff is talented, energetic, and passionate about creating an exceptional customer experience. If you want to work for a team who delights customers, solves problems, and is at the forefront of innovation, the Content Strategist role is the job for you!

Position Overview

The Amazon Books Training Launch Content (TLC) team is seeking a Content Strategist who shows strong ownership and enjoys developing content strategies and resources (internal and customer facing) that improve the author and publisher experience. The role will support multiple lines of business (Kindle Direct Publishing, Kindle Enterprise Publishing, and Author Central) and customer service teams across a global network.

Key job responsibilities

In this role you will plan, create, maintain, and deliver high quality documentation for continuous improvement projects, and product launches and changes, with a focus on self-service strategies (contact deflection) and first-contact resolution (customer satisfaction). As a Content Strategist in our team, you will work with stakeholders to gather requirements for your content plans, use sound business judgment to make quick decisions in ambiguous situations, and effectively prioritize competing projects. To be successful, you will evaluate the effectiveness of your content using engagement metrics and verbatim feedback. You will possess excellent writing skills and experience in developing support content that is easily digestible, and efficient processes.

Working independently on multiple content projects, the Content Strategist will :

Basic Qualifications

Preferred Qualifications

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https : / / www.amazon.jobs / en / disability / us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800 / year in our lowest geographic market up to $142,800 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits. For more information, please visit https : / / www.aboutamazon.com / workplace / employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.