Ambassador Jobs in Kansas City, KS

Focus Healthcare Solutions -

Summary :

The Caregiver Ambassador is responsible for opening new cases and assisting Care Coordinators with creating quality care plans.  In addition, the Caregiver Ambassador will facilitate a positive client service experience and assist with covering open shifts due to call-ins during day and occasional evening hours.  This position reports directly to the Director of In-Home Services and is a valuable member of the management team. This is a field position what will need to be able to travel to clients in the KC Metro area including all of Jackson County MO and Johnson and Wyandotte County on the KS side.

Responsibilities may Include but are not limited to :

• Begin the care on new cases to meet the company expectation for a timely start of care.
• Establish clear and concise care instructions for the caregiver who will maintain the client's needs after the Liaison has facilitated a successful start of care routine.
• Can work in various environments, including those with pets.
• Complete Quality Assurance and Supervisory visits for caregiver performance reviews, as needed / requested by Nursing or Human Resources, completing documentation associated with visits.
• Provide field training and initial scheduling for new hires, communicating with the scheduling department and HR regarding any concerns / issues.
• Be receptive to employee questions and provide feedback in a professional and constructive manner, to ensure their success.
• Report to the office in person as needed for meetings.
• Keep accurate records of time worked / tasks performed and submitted in a timely manner.
• Possess strong verbal and written communication skills.
• Always represent Focus in a professional manner.
• Provide customer service and quality assurance to clients by communicating regarding managing expectations.
• Provide coaching and redirecting to caregivers as needed based on client feedback.
• Be dependable, have reliable transportation and willingness to travel anywhere in the coverage area.
• Have a cell phone for communication, with email capabilities.
• Possess the ability to identify and prioritize what needs to be done in client homes.
• Participate in a rotation to work every 3rd weekend. Field Supervisors may pick up any desired hours on a weekend at their own discretion.
• Work in the role of a Professional Caregiver and can perform Advanced Personal Care tasks.
• Assist with activities of daily living such as turning and positioning, toileting, bathing and grooming, feeding and mobility.
• Perform advanced personal care such as assisting with bowel programs, range of motion, blood pressure, etc.
• Complete required forms and documents in accordance with company policies and state and / or federal regulations.
• Assist with dressing and undressing, bathing, shaving, shampooing, toileting, nail care for non-diabetic clients.
• Perform domestic and household tasks such as general housekeeping, laundry, changing linens, running essential errands, etc.
• Communicate any significant changes in behavior or medical status of the client to the Patient Care Supervisor.

Requirements :

APC training or CNA / HHA Certification

High School Diploma or equivalent

CPR certification (provided by company)

TB Test (within 30 days of hire)

Excellent communication and people skills

Commitment to Safety

Strong Ethics

Willingness / ability to do housework and cooking

Reliable transportation

Valid DL and current Car Insurance

Pass a background check

Ability to pass a drug / alcohol test

Be a Mandated Reporter of Abuse and Neglect

Salary and Benefits :  This is a non-exempt position.  The salary for this position is commensurate with experience and education.  Focus offers benefits including a Medical and Dental plan, 401K, Paid Training, PTO, Cell Phone Reimbursement, Supplemental Benefits Plans, Gas Reimbursement, Bonus

Hours :   Monday-Friday 40 hours. Every 3rd weekend rotation.