Analyst Jobs in Austin tx
Last updated: 23 hours ago
- Promoted
Business System Analyst / Technical Analyst
ACL DigitalAustin, TX, United States- Promoted
Capture Analyst
VirtualVocationsAustin, Texas, United States- Promoted
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Business Analyst
Sistema Technologies, Inc.Austin, TX, United States- Promoted
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Financial Analyst
Samsung Austin SemiconductorAustin, TX, United States Show moreLast updated: 3 days ago
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Compliance Analyst
Cardea GroupTX, United States- Promoted
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Business Analyst
Atika TechnologiesAustin, TX, United States- Promoted
GIS Analyst / Senior GIS Analyst
Sitio RoyaltiesAustin, TX, United States- Promoted
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Security Analyst
Apogee, A Boldyn Networks CompanyAustin, TX, United StatesBusiness System Analyst / Technical Analyst
ACL DigitalAustin, TX, United States12 days ago
Salary
$82.47 hourly
Job descriptionBachelor's degree in Management / IT 5+ years of prior experience as Tech Analyst / Business Systems Analyst or similar role 5+ years of industry experience in Contact Center Domain and Contact Center technologies Understating of CRM applications Knowledge of Contact Center technologies like Genesys Cloud, Genesys, Qualtrics, NICE etc. Comfortable with high pressure, high profile and fast-paced projects Exposure to Technical Project management and Prioritization process Strong communication, collaboration, and stakeholder management skills Strong visualization skills or ability to put together a strong data narrative on solutions / experiences. Expertise in JIRA and Agile methodology. Expertise in documentation tools like Confluence Experience in Excel, SQL and other similar tools for data analysis Proven understanding of high-performing organizations with Release cycles. Experience implementing or system administrating SaaS platforms.
Title : Business System Analyst / Technical Analyst
Location : Preferred : Austin, TX / Can go with a remote candidate in US as well if candidate is really strong, but preference is onsite Austin, TX
Bill Rate : $82.47 / hr
Duration : Long Term
Job Description :
- Gather and define requirements / solutions for Contact Center solutions
- Interact with stakeholders to facilitate collaboration between the business, and technical teams to define and deliver solutions.
- Perform in-depth analysis to identify high-level business and functional requirements.
- Create and maintain requirements and functional documentation to support the development and QA processes.
- Develop functional and detailed technical specifications that support the approved functional, operational, and service level requirements
- Design, develop, deploy and maintain Business Rules / Configurations etc.
- Partnering with operations and Tech teams to identify, scope, and solution for immediate challenges as well as known considerations.
- Knowledge of Contact Center Domain (Routing, IVR, Recording, Surveys etc.) and Contact Center technologies like Genesys Cloud, Qualtrics etc.
- Be the Point of Contact for technical issues, and troubleshooting based on understanding existing configurations and workflow, and working within escalation processes to resolve more advanced issues.
- Understanding the technology solutions and tools in place to be able to convey the existing or changing technology to the business in a non-technical manner.
- Lead QA efforts in writing test cases and perform end2end testing to validate the expected experience.
- Being able to adapt / be flexible to changing priorities and have the customer success as the focus to drive critical experiences / solutions.
- Work with developers / system engineers to manage sprints and perform Release Management tasks.
- Ability to define and monitor KPIs on solutions to drive continuous improvement.
- Analyze trends in product solutions to identify customer problems and new opportunities; partner with core stakeholders to understand key drivers
- Strong communication, collaboration, and stakeholder management skills
Required Qualifications :