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BeaconFire Inc.NJ, United StatesSenior Android Support Engineer
Cognizant Technology SolutionsNewark, NJ, United States- Full-time
Cognizant's Digital Engineering practice is seeking a highly qualified Senior Android Support Engineer with experience developing and building high-performing, scalable, enterprise applications. You will be part of a digital software team that works on high-demand applications. Our engineers have a passion for high-quality, reliable and maintainable code. You will work side by side with product managers, designers, and clients, making decisions together in order to quickly deliver valuable working software to clients and their users. Our engineers are agile and retrospective, and not afraid to identify what we're doing wrong, so we can fix it, and what we're doing right, so we can improve on it. Above all, we judge success by the success of our team and the happiness of our customers.
Cognizant Digital Engineering If you're like us, you've got big ideas. At Cognizant, we're exploring new ideas every day. We help industry leading companies reinvent their business models and innovate products that create new value-by connecting people with things, insights and experiences. Cognizant digital engineering designs, engineers and delivers digital products and experiences that drive digital-first business models. We offer the most comprehensive digital engineering expertise and client-centric methodology for sustainable innovation.
Location : Newark / NJ
You must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Cognizant will not sponsor H-1B or other U.S. work authorization for this role.
Roles and Responsibilities :
We are seeking a dedicated Mobile Applications Support Specialist to join our team. The successful candidate will be responsible for providing operational support for our mobile applications, including Horizon Blue App, Braven App, and Horizon NJ Health App. This role involves ensuring the seamless functioning, stability, and performance optimization of these applications on both iOS and Android platforms.
Key Responsibilities :
Incident and Request Management : Handle incidents and requests raised in JIRA, ensuring they are resolved within the agreed SLAs.
Bug Fixes and Issue Resolution : Promptly identify and resolve technical glitches, bugs, or issues encountered within the mobile applications to maintain uninterrupted usability.
Performance Monitoring and Optimization : Continuously monitor mobile application performance metrics to identify areas for improvement and optimization.
Deployments and Production Rollouts : Manage deployments and production rollouts as per scheduled timelines.
Security Enhancements : Implement robust security measures and protocols to safeguard user data and the integrity of the applications.
Technical Support : Provide timely technical assistance and troubleshooting guidance to address user inquiries and concerns.
Documentation and Reporting : Maintain comprehensive documentation of all support activities, including issue logs, resolutions, and status reports.
Updates to Apps : Ensure ongoing usability by updating apps in response to device makers' operating system enhancements and native coding language updates.
Required Qualifications :
Proven experience in mobile application support, preferably in a healthcare or insurance environment.
Strong knowledge of iOS and Android platforms.
Proficiency in using JIRA for incident and request management.
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Travel : 0-5%
Why Choose Cognizant?
It takes a lot to succeed in today's fast-paced market, and Cognizant Technology Solutions has become a leader in the industry. We love big ideas and even bigger dreams! We stand out because we put human experiences at the core. Our associates enjoy robust benefits and training opportunities from our industry-recognized, award-winning Academy team. You will have access to hundreds of technical trainings to keep your skillsets fresh and have opportunities to acquire certifications on the newest technologies.
Everything we do at Cognizant we do with passion-for our clients (fortune 100 companies), our communities, and our organization. It's the defining attribute that we look for in our people.
If you love ambiguity, excited by change, and excel through autonomy, we'd love to hear from you!
About Cognizant Digital Engineering
Well-designed software transcends digital technology, going beyond the fulfillment of basic requirements to focus instead on human needs. Within Cognizant Digital Engineering, we help clients develop software products that transform human insights into tangible, production-ready digital solutions. We also work with our clients to scale their native cloud applications. Using insights from the lived experiences of our consumers, we seamlessly replace traditional service strategies with engaging, precise, and direct digital applications. Designing phenomenal software is vital to success in the digital economy-and we understand that a human-centric approach is key to this design.
www.cognizant.com
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