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Animal care • kansas city ks
- Promoted
CUSTOMER SERVICE REP
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Clarity PerformanceOverland Park, KS, United States- Full-time
Company Description :
Clarity Performance Solutions offers a wide range of solutions to health care payers and TPAs, including claims processing, contact center support, auditing, staffing, and customer engagement through multiple channels and expert consulting.
About The Role :
Title : Customer Service Representative
Reports to : Customer Service Supervisor
Location : Remote- (Preference MO / KS area)
Status : Non-Exempt, Full Time
Compensation : Hourly Pay and competitive benefits
Responsibilities :
- Respond to phone call requests for benefits by evaluating and determining coverage for benefits based on the member's plan / client's benefit plan.
- Respond to phan call inquiries regarding the processing of a claim.
- Research policy information and membership records to resolve issues.
- Maintain quality and production standards as defined by client contract and / or management determination of need.
- Manage time adequately to ensure proper turn-around for all tasks such as customer service requests, follow-up, and audit feedback.
- Work with teammates and supervisors to ensure the needs of the client are met.
- Assist in development of process improvement initiatives.
- May also process claims or adjustments.
Accountabilities :
Education & Experience :
Language Requirements :
Physical Requirements :
Other Requirements :
Clarity firmly supports the principle and philosophy of equal opportunity for all individuals, regardless of age, race, gender, creed, national origin, disability, veteran status, or any other protected category pursuant to applicable federal, state, or local law.