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Appointment scheduler Jobs in Ontario, CA

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Appointment scheduler • ontario ca

Last updated: 8 hours ago
Scheduler Analyst, Workforce Management

Scheduler Analyst, Workforce Management

Call the CarDiamond Bar, CA, US
Full-time
Under the direction of the Customer Service Director, the Workforce Management Scheduler Analyst is responsible for analyzing and optimizing workforce management processes to ensure optimal staffin...Show moreLast updated: 11 days ago
  • Promoted
Appointment Setter - Work From Home - 60k / Year

Appointment Setter - Work From Home - 60k / Year

Spade Recruiting USAPomona, California
Remote
Full-time
Quick Apply
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show moreLast updated: 30+ days ago
Appointment Setter and Brand Ambassador - Greater Orange County

Appointment Setter and Brand Ambassador - Greater Orange County

Renewal by AndersenPomona, CA, United States
Part-time
Are you outgoing? Do you love helping people? We're looking for talented marketers.Retail & Event Marketing Team at Renewal by Andersen. Window and Door Manufacturer in the country! This.This is an ...Show moreLast updated: 2 days ago
Project Scheduler

Project Scheduler

Intelliswift - An LTTS CompanyPomona, CA, United States
Full-time
Maintain Design Engineering project portfolio schedule for designated region and / or Engineering discipline.Provide Design Engineering reporting on project list, scope and status of assignments.Coor...Show moreLast updated: 21 days ago
Solar Appointment Setter

Solar Appointment Setter

SunrunChino, California, USA
Full-time
Ever since we started in 2007 Sunrun has been at the forefront of connecting people to the cleanest energy on Earth.Its why weve become the #1 home solar and battery company in America.Today were o...Show moreLast updated: 19 days ago
Production Line Scheduler

Production Line Scheduler

BlueScope North AmericaRancho Cucamonga, CA, United States
Full-time
For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the larges...Show moreLast updated: 3 days ago
Part-Time Weekend Staffing Coordinator (Scheduler)

Part-Time Weekend Staffing Coordinator (Scheduler)

CompassusPomona, CA
Part-time
Providence at Home with Compassus.Saturday and Sunday) and must be willing to work holiday's.Accountable for the efficient coordination of the Home Health clinical staff schedules.Scope of work inc...Show moreLast updated: 3 days ago
  • Promoted
  • New!
Project Scheduler

Project Scheduler

IntelliswiftPomona, CA, United States
Full-time
Maintain Design Engineering project portfolio schedule for designated region and / or Engineering discipline.Provide Design Engineering reporting on project list, scope and status of assignments.Coor...Show moreLast updated: 8 hours ago
Senior Project Controls Scheduler

Senior Project Controls Scheduler

PM2CMPomona, CA, US
Full-time
Project Management to Construction Management) is a professional services company dedicated to providing Program and Project Management, Construction Management and Project Controls services during...Show moreLast updated: 30+ days ago
Procedure Scheduler

Procedure Scheduler

VirtualVocationsOntario, California, United States
Full-time
A company is looking for a Procedure Scheduler responsible for coordinating and managing physician schedules for various medical services. Key Responsibilities Coordinates scheduling of procedures...Show moreLast updated: 3 days ago
Sr. Scheduler

Sr. Scheduler

Currie & BrownCalifornia
Permanent
Currie & Brown is one of the leading International physical asset management and construction consultancies, dedicated to advising clients worldwide with our expertise and experience in multiple se...Show moreLast updated: 30+ days ago
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Scheduler Analyst, Workforce Management

Scheduler Analyst, Workforce Management

Call the CarDiamond Bar, CA, US
11 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

BASIC JOB PURPOSE : Under the direction of the Customer Service Director, the Workforce Management Scheduler Analyst is responsible for analyzing and optimizing workforce management processes to ensure optimal staffing levels for our frontline teams, increasing schedule adherence and productivity. The WFM Scheduler Analyst will also lead improvement planning (via forecasting, Time Off planning, scheduling efforts, etc.) and aid the Call Center department by implementing tactics to improve overall scheduling efficiency. Some improvements include setting updated business objectives while helping to implement clear and measurable success criteria.

RESPONSIBILITES / DUTIES :

  • Develops and maintains accurate workforce data forecasts and capacity plans based on historical data, industry trends, and current business objectives.
  • Analyzes member contact metrics to identify patterns and trends for improvement opportunities.
  • Collaborates with management teams to develop staffing plans and schedules that align with business needs and customer demand.
  • Ensures accurate and timely reporting of metrics to management and similar stakeholders.
  • Advises leadership team of recommendations for improving or optimizing processes, along with opportunities of automation to increase overall efficiency and effectiveness.
  • Oversees the Workforce Management Intraday Analyst Team.
  • Performs all other duties and tasks as assigned.

PERFORMANCE REQUIREMENTS :

Knowledge, skills and abilities :

  • At least two (2+) years of experience in workforce management, operations, or analytical role, preferably within a Call Center environment.
  • Experience managing Five9 Cloud Contact Center software strongly preferred.
  • Previous team leader and / or supervisory experience are preferred.
  • Call Center experience working in the healthcare industry preferred.
  • Availability to work occasional evenings, weekends, and holidays to meet deadlines.
  • Excellent customer service, communication, and presentational skills.
  • Familiarity with interactive learning activities.
  • Experience with Workforce Management software, including scheduling, performance tracking, and reporting; plus, a willingness to learn new software applications.
  • Excellent analytical, written, and verbal skills when communicating with all levels of leadership.
  • Ability to work independently or with a team.
  • Must pass a Criminal Background Screening.
  • Must pass government exclusion list at time of hire and monthly thereafter.
  • TYPICAL WORKING CONDITIONS : The typical working condition for this position is on-site in an indoor office environment with controlled climate, lighting, and noise levels. The job may require extended periods of sitting, standing, kneeling, bending, and / or lifting of at least 25 lbs. The use of a computer or other office equipment(s) is also a requirement. Some evening, weekend, or holiday work and light travel may be necessary.