This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
The Assistant Facilities Manager is responsible for leading and managing on-site operations to ensure the property is efficiently maintained and services are delivered at the highest quality level. This role is central to achieving client satisfaction and aligning with corporate real estate objectives through effective team leadership and collaboration with stakeholders.
Responsibilities :
Lead and direct the on-site team in managing the assigned site or portfolio
Ensure the delivery of Facility Management services enhances client satisfaction and supports customer service objectives
Maintain compliance with JLL's standards for audit, financial, and operational policies
Monitor and achieve site Key Performance Indicators (KPIs) and regularly assess Service Level Agreements (SLAs)
Perform inspections and proactively address deficiencies, creating corrective work orders as needed
Facilitate work order management for in-house staff and vendors, supporting facility soft services like event coordination and materials handling
Drive energy management programs to optimize efficiency
Collaborate effectively within the account team to implement best practices and innovations in Integrated Facilities Management (IFM)
Enforce company policies related to safe, efficient operations
Develop and manage operational and capital budgets while ensuring staff compliance with reporting and financial management
Identify cost-saving opportunities and manage supplier performance, sourcing, and contract management
Desired behavioral traits :
Strong customer service orientation with excellent communication skills
Effective organizational abilities with proficiency in multitasking
Team collaboration and leadership skills
Qualifications :
Minimum requirements :
Associate's degree at a minimum, or equivalent work experience in facilities or property management
2+ years of industry experience in facility / property space, third-party service provision, or consulting
Basic understanding of mechanical and electrical building systems
Preferred requirements :
Advanced managerial skills with proficiency in customer relations and computer applications
Experience in achieving cost savings through strategic sourcing and supplier management