Assistant front office manager Jobs in Usa

Company Description

Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at http : / / www.fairmont.com / to find out more about our company.

Make sure to apply with all the requested information, as laid out in the job overview below.

EOE / M / F / D / V

Job Description

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into special memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Assistant Front Office Manager, where you will lead, train and recognize your team in support of exceptional guest service!

What will you be doing :

Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following :

• Oversee and support the daily operations of the Front Office
• Consistently offer professional, friendly and engaging service
• Assist guests regarding hotel facilities in an informative and helpful way
• Supervise and motivate Front Office staff, ensuring they are well-trained, efficient, and provide exceptional guest experiences
• Pro-actively supports achievement of hotel metrics, including the Front Desk upsell program and enrolling members in the hotel loyalty program
• Assist in resolving guest complaints, issues, or requests in a timely and effective manner
• Maintain Fairmont service standards through audits and daily coaching
• Conduct performance evaluations and provide coaching to team members
• Assist in scheduling and managing staff shifts, ensuring adequate coverage during peak times.
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• Provide training to new front desk staff members and ensure ongoing development of team members
• Keep up-to-date on industry trends, hotel systems, and service standards and make recommendations for improvements
• Ensure the public areas are presentable at all times
• Ensure compliance with hotel policies and procedures, including safety and security regulations.
• Other duties as assigned
• Salary Range : $74,000 to $99,000 USD Gross annually

Your skills and experience include :

Visa Requirements :

Must have proof of eligibility to work in the United States.

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.

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