At&t • lowell ma
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General Manager
Step 1: Phase 1 Certification
Begin by mastering all core Jersey Mike’s positions to earn your first Certification — the foundation for leadership within our system.
Pay: $16/hour + tips (average $21+/hour all-in)
Schedule: Minimum 45 hours per week in a fast-paced, hands-on environment
Support: You’ll be paired with a dedicated trainer and mentor to guide you through every station and standard.
Upon completion, you’ll earn a $1/hour raise and move into Step 2 of your development journey.
Step 2: Phase 3 Certification
After completing your initial certification, you’ll progress into Leadership Certification — focusing on leadership, operational execution, and team development. This is where you begin running shifts, making key decisions, and leading with reliability and consistency.
Gain hands-on management experience across multiple stores
Learn scheduling, labor management, and financial fundamentals
Demonstrate readiness for full-time leadership responsibilities
Upon completion, you’ll earn another $1/hour raise and become eligible for selection into the Manager-in-Training Program.
Manager-in-Training (MIT) Program
Once you’ve shown strong leadership, reliability, and operational mastery, you may be selected for the Manager-in-Training (MIT) Program — an advanced development track designed to prepare you to lead your own store.
Schedule: 45 hours per week (mix of opening, midday, and closing shifts)
Oversight: District Manager & Training Store Manager
Check-ins: Bi-weekly Google Meet review sessions
8 Week Program
Each checkpoint is two weeks
Checkpoint 1 – Leadership & Operations
Run the store without oversight, delegate effectively, coach in the moment, manage prep levels, and execute efficient shifts while organizing catering.
Checkpoint 2 – Numbers & Systems
Understand labor, food cost, and P&L; take ownership of ordering, invoices, inventory, and key platforms (Flexepos, Crunchtime, Harri, etc.).
Checkpoint 3 – Details & Culture
Control waste and portioning, execute POFs, drive grassroots efforts, engage the community, and lead from the front with strong presence and energy.
Checkpoint 4 – Ownership & Leadership
Own scheduling, forecasting, accountability, and training (Phase 1 & 3); develop shift leads and lead weekly training plans.
Checkpoint 5 – Acting Manager
Run the store independently, lead interviews, oversee Zenput and comment cards, manage food cost, train leaders, and handle higher-level responsibilities like ordering and bank runs.
Performance-Based Growth
Your development is performance-driven — not time-based. Each step brings higher pay, deeper responsibility, and greater opportunity. The faster you learn, lead, and take ownership, the faster you’ll advance.
Grow from Crew Member to General Manager through consistent training, accountability, and leadership — all within the Legend Subs system. This timeline is based on your commitment and ability to learn quickly.
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