Responsibilities :

• Supports multiple continuous improvement initiatives and may lead or support Kaizen events.
• Key contributor to the development and execution of streamlined business systems which effectively identify and resolve quality issues.
• Apply sound, systematic problem-solving methodologies in identifying, prioritizing, communicating, and resolving quality issues.
• Evaluate the value and impact of both ongoing and completed quality improvement projects.
• Establish and present quality performance metrics which drive accountability and delivery of targets.
• Identify, propose and implement quality management procedures and processes to drive the interrogation of relevant data, trend analysis and to continuously improve the quality management and system assurance function.
• Support the Quality Assurance review and approval of complex change controls, deviations / investigations, CAPAs, quality engineering, and continuous improvement to ensure that they meet the requirements of applicable standards and procedures and are clearly and appropriately justified.
• Solve challenges related to customer complaints - Lead and drive the investigation, resolution and prevention of product and process nonconformance's.
• Supports Implementation of procedures, training and systems and ensure product complaints process for all new products is in place to support their launch and lifecycle management.
• Maintains and continuously improves highly effective procedures related to complaint processing and complaint investigation.

Requirements :