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Automotive service advisor Jobs in Glendale, AZ

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Automotive service advisor • glendale az

Last updated: 15 hours ago
Automotive service advisor

Automotive service advisor

Meineke Car Care CentersPhoenix, AZ, US
Full-time
Prioritize customers in every interaction, striving to exceed their expectations.Maintain a positive atmosphere—find ways to accommodate customers and ensure their satisfaction.Adhere to Meineke pr...Show moreLast updated: 30+ days ago
Automotive Service Advisor

Automotive Service Advisor

MidasPEORIA, Arizona, US
Full-time
At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and / or year...Show moreLast updated: 18 days ago
  • New!
Automotive Express Service Advisor

Automotive Express Service Advisor

Chapman Bell Rd. HyundaiPhoenix, AZ, US
Full-time
Chapman Hyundai Phoenix is excited to invite our next customer service-oriented professional to our team! We are seeking someone with a positive attitude and great people skills to act as a liaison...Show moreLast updated: 15 hours ago
Service Advisor

Service Advisor

Penske Automotive GroupPhoenix, AZ, US
Full-time
Mercedes-Benz of North Scottsdale, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences.At Penske Autom...Show moreLast updated: 2 days ago
Service Advisor

Service Advisor

AutoNationPeoria, AZ, US
Full-time
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the bes...Show moreLast updated: 5 days ago
Customer Service Advisor

Customer Service Advisor

USAAGlendale, AZ, US
Permanent
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military...Show moreLast updated: 30+ days ago
Service Advisor

Service Advisor

Peoria FordPeoria, AZ, US
Full-time
Join the Winning Team at Peoria Ford!.Peoria Ford, one of the most recognized and respected names in the automotive industry, is seeking a motivated and customer-focused professional to join our dy...Show moreLast updated: 30+ days ago
Service Advisor

Service Advisor

Bell Ford Inc.Phoenix, AZ, US
Full-time +1
We are an equal employment opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, ...Show moreLast updated: 30+ days ago
Mobile Service Advisor

Mobile Service Advisor

Visionary Automotive GroupGlendale, AZ, US
Full-time
The Mobile Service Advisor is responsible for providing excellent customer service keeping in mind that our customer's perspective comes first. This individual presents a friendly, professional work...Show moreLast updated: 30+ days ago
Automotive Service Advisor / Writer

Automotive Service Advisor / Writer

Ken GarffKen Garff Kia Phoenix - Phoenix, AZ
Full-time
Friendly and cooperative demeanor; quick to connect and build relationships with others .Unselfish and approachable with a preference for. Motivated, patient, conscientious, relaxed and coopera...Show moreLast updated: 18 days ago
Service Advisor

Service Advisor

Tesla MotorsPhoenix, AZ, US
Full-time
Tesla is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally.This role demands a substantial degree of engagement with both customers and internal te...Show moreLast updated: 14 days ago
Service Advisor

Service Advisor

Bell FordPhoenix, AZ, US
Full-time
Service Advisor - Bell Ford (Full-Time).Commission + Bonuses | Average Monthly : $4,300 - $8,300.Monday-Friday 7 AM-6 PM | One Saturday / Month |. Day Work Week Option Available.Bell Ford is looking fo...Show moreLast updated: 30+ days ago
Automotive Express Service Advisor

Automotive Express Service Advisor

Chapman ChevroletPhoenix, AZ
Full-time
Chapman Hyundai Phoenix is excited to invite our next customer service-oriented professional to our team! We are seeking someone with a positive attitude and great people skills to act as a liaison...Show moreLast updated: 1 day ago
Automotive Service Advisor - Remote

Automotive Service Advisor - Remote

Enterprise HoldingsPhoenix, AZ, US
Remote
Full-time
Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed...Show moreLast updated: 6 days ago
  • Promoted
General Service Automotive

General Service Automotive

Kerry's Car CarePhoenix, AZ, US
Full-time
General Service Tire / Lube Automotive.Kerry's Car Care is a full-service auto repair company with 9 locations operating in Arizona. Our locations specialize in top-of-the-line automotive repair a...Show moreLast updated: 29 days ago
Automotive Service Advisor

Automotive Service Advisor

Brakes PlusPhoenix, AZ, US
Full-time
Brakes Plus was founded in 1990 with a single store in South Denver.Today Brakes Plus has nearly 80 stores across Colorado, Wyoming, Arizona, Texas, Nebraska, and Iowa. As one of the fastest growing...Show moreLast updated: 30+ days ago
Subaru Service Advisor

Subaru Service Advisor

Camelback Subaru VolkswagenPhoenix, AZ, US
Full-time
At Camelback Subaru, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners.Every ...Show moreLast updated: 30+ days ago
Service Advisor

Service Advisor

Half Price Auto RepairPhoenix, AZ, US
Full-time
Join Our Team at Half Price Auto Repair & Performance!.Are you passionate about delivering exceptional customer service in the automotive industry? Look no further! Half Price Auto Repair & Perform...Show moreLast updated: 30+ days ago
Customer Service Advisor

Customer Service Advisor

USAA CareersPHOENIX, Arizona, US
Full-time +1
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military...Show moreLast updated: 30+ days ago
People also ask
Automotive service advisor

Automotive service advisor

Meineke Car Care CentersPhoenix, AZ, US
30+ days ago
Job type
  • Full-time
Job description

Benefits :

  • Dental insurance
  • Employee discounts
  • Free uniforms
  • Health insurance
  • Profit sharing

Service Advisor Duties A

Customer Service

  • Prioritize customers in every interaction, striving to exceed their expectations.
  • Maintain a positive atmosphere—find ways to accommodate customers and ensure their satisfaction.
  • Adhere to Meineke procedures for welcoming customers, gathering information, explaining the inspection process, and obtaining signed work orders before commencing any work.
  • Educate customers on inspection results, communicate the benefits and value of any necessary work, answer questions, and perform needed repairs according to Meineke protocols.
  • Follow Meineke procedures for customer check-out, including reviewing work done, seeking feedback, scheduling follow-ups, and informing customers about the CSI program.
  • Proactively communicate with customers throughout their visits, keeping them informed and managing issues as they arise.
  • Aim to achieve a 70% email collection rate.
  • Sales

  • Meet weekly and monthly personal sales targets.
  • Contribute to the overall center sales goals.
  • Conduct role-playing presentations with team members before presenting to customers.
  • Phone Procedures

  • Always adhere to Meineke phone procedures, including daily role-playing to maintain skills.
  • Regularly review recorded calls to identify areas for improvement.
  • Assist in training and role-playing with other team members as needed, helping others stay proficient.
  • Building Estimates

  • Possess comprehensive knowledge of Mkey to efficiently build complete repair tickets.
  • Utilize Job Builder, sales packages, and ISE to construct thorough estimates for all work recommended by technicians.
  • Prepare complete repairs, incorporating all relevant parts, services, accessories, and labor to protect the customer's investment and ensure proper vehicle system functionality.
  • Order parts from approved vendors promptly, track arrival, and verify with technicians to ensure accuracy. Assign invoices to the correct RO numbers.
  • Ensure full documentation on every ticket, including inspection sheets, estimates, work orders, final invoices, battery test forms, etc.
  • Center Upkeep

  • Work proactively to maintain a clean, comfortable, and professional center image at all times.
  • Assist with regular center maintenance as needed.
  • Manage cores, returns, inventory deliveries, and other upkeep tasks as requested.
  • Perform closing duties as required, including closing the day in Mkey, bank deposits, cash audits, etc.
  • Teamwork

  • Be a team player and help others achieve their goals.
  • Take initiative on tasks that need to be done without waiting to be asked.
  • Train and teach new team members as necessary.
  • Contribute to a positive and productive team environment.
  • Additional Duties

  • Follow all center policies and procedures.
  • Perform any additional tasks as requested.
  • Lead Service Advisor Responsibilities (Everything above plus below duties)

  • Assist the Shop Manager with back-office and financial tasks, including maintaining accurate daily records of customer transactions and daily center business, ensuring easy access at any time.
  • Track cores, returns, labor warranty claims, and other vendor financials daily to ensure accuracy and manage margins.
  • Resolve any outstanding customer issues or complaints satisfactorily.
  • Manage the daily customer callback process to ensure calls are being made and appointments are being set.
  • Monitor online reviews and Meineke CSI scores regularly; follow up on outstanding issues and train team members on areas for improvement.
  • Assist the Lead Technician in ensuring the shop runs efficiently.