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Automotive service advisor Jobs in Seattle, WA
Automotive Customer Service Advisor
Pep BoysSeattle, WA- Promoted
- New!
Express Service Advisor
AutoNationBellevue, WA, United States- Promoted
- New!
Automotive Technician
Valvoline Instant Oil ChangeKirkland, WA, United States- Promoted
Automotive Technician
United States ArmySouthworth, WA, United States- Promoted
- New!
SERVICE ADVISOR
AutoNation, Inc.WA, United StatesSERVICE ADVISOR
AN / PF Acquisition Corp.AutoNation Ford BellevueService Writer / Advisor
PapéSeattle, WA, USTire Service Advisor
Dealer Tire LLCSeattle, WA- Promoted
Service Advisor / Sales - Renton
Greg's AutomotiveRenton, WA, United StatesAutomotive Service Advisor
Walker's Renton SubaruRenton, WA, US- Promoted
Technical Service Specialist - Washington - Automotive Refinish
BASF SESeattle, Washington, US- Promoted
Automotive Inspector
OPENLANESeattle, WA, United StatesAutomotive Service Advisor / Writer – Exceptional Benefits
Mechanics & Body Shops MarketplaceSeattle, WA, usService Advisor - OpenRoad Northwest
OpenRoad Auto GroupBellevue, WashingtonService Advisor
AUTO COMPANY XXI, INC.Benz of Bellevue,MercedesAutomotive Service Technician
Northwest Financial Group, Inc.BMW of Bellevue- Promoted
HVAC Service Advisor
VirtualVocationsSeattle, Washington, United StatesService Advisor
Walker's Renton MazdaRenton, WA, USService Advisor
Swickard Auto GroupVolvo Cars BellevueAutomotive Customer Service Advisor
Pep BoysSeattle, WA- Full-time
Job Description
Position Summary
Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
Duties & Responsibilities
- First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
- Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
- Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
- Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and / or business opportunities.
- Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
- Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil / fluid services are performed per standard operating procedure directives.
- Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
- Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
- In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
- Maintain an organized and neat shop.
- Adhere to all company policies, procedures, safety and environmental rules.
- Other duties as assigned.
Knowledge, Skills, and Abilities
Physical Demands / Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
The pay range for this position is $ and $ hr. based on experience + commission
Medical, dental, and vision benefits beginning on the first of the month following or coinciding with your date of hire.
Ability to enroll in a retirement plan
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.