Automotive service manager Jobs in Anchorage, AK

Automotive Service Advisor

Eagle River Ford Eagle River WI

About Eagle River Ford

Eagle River Ford is a locally trusted Ford dealership serving Eagle River and the surrounding Northwoods communities. We take pride in delivering a professional customer first service experience while supporting a team environment built on integrity accountability and long term career growth.

As part of the Ford family we honor the brands legacy and invest in the future through training technology and continuous improvement in our service operations.

Job Description

Eagle River Ford is seeking an Automotive Service Advisor to join our service team. This role is responsible for greeting customers understanding their vehicle concerns and managing the service experience from appointment scheduling through vehicle delivery.

The ideal candidate is organized energetic and customer focused with the ability to balance communication sales of recommended services and technician workflow in a fast paced dealership environment.

Pay

$20-25 per hour based on previous experience and qualifications. Pay incentives available based on performance.

Job Type & Schedule

Job Type : Full time

Schedule : Flexible working hours

Work Location : In person

Ability to Commute : Eagle River WI required

Work Requirements

Valid drivers license required

Ability to lift up to 50 pounds and stand for extended periods

Comfortable working in a fast paced service environment

Responsibilities

Greet customers promptly and professionally

Obtain customer and vehicle information accurately

Listen to and document vehicle symptoms as described by the customer

Schedule service appointments and coordinate loaner vehicles as needed

Verify insurance when required prior to maintenance or repairs

Recommend maintenance based on vehicle age mileage and service history

Prepare clear and accurate estimates for parts and labor

Establish and communicate follow up times and repair timelines

Monitor vehicle progress throughout the day and provide customer updates

Review completed work and final invoices with customers at delivery

Maintain accurate repair order documentation in dealership systems

Qualifications

Previous experience at a Ford dealership preferred

One or more years of experience in a service department required

Prior experience as a Service Advisor Assistant Lane Manager or Service Consultant preferred

Strong automotive knowledge and problem identification skills

Proven record of delivering high customer satisfaction

Energetic professional and customer focused demeanor

Strong computer skills and willingness to learn dealership systems

Ability to learn new technology repair procedures and service specifications

Valid drivers license with a clean driving record

High school diploma or equivalent required

Why Join Eagle River Ford

Stable growing dealership in a strong local market

Flexible scheduling and supportive leadership

Long term career growth opportunities

Part of the Ford family with access to training and development

Benefits

Competitive pay

Health insurance

Paid time off and sick leave

401k retirement plan

Flexible working hours

Equal Opportunity Employer Statement

Eagle River Ford is committed to providing equal employment opportunities to all employees and applicants for employment. We do not tolerate discrimination or harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristics.

Required Experience :

Unclear Seniority

Key Skills

Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 20 - 25