Remote Bank Jobs in Phoenix, AZ

Overview

This is a remote role that may be hired in several markets across the United States.

As an Application Engineer II on the Commercial Bank Application Support Team, you will be primarily responsible for supporting complex and business critical applications requiring integration across functions with broad impact on business processes, delivering quality support to end users in the organization.

The ideal candidate should have experience providing day-to-day application support, understanding the criticality of the health and care of a system, displaying sense of urgency with strong incident / problem management skills and the ability to strive in a rapid and fast paced environment.

Responsibilities

Responsible for maintaining & supporting most complex and business critical applications requiring integration across functions with broad impact on business processes, delivering quality support to end users within the organization

Responsible for having a clear understanding of the various upstream / downstream dependencies, end to end business process & data flow of applications

Perform root cause analysis by reviewing application logs, reviewing data and identify and implement corrective and preventive measures

Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors

Ability to troubleshoot defects, data errors and configuration problems to determine the origin of application error

Excellent SQL skills in writing complex queries to extract data from the database per user requirements

Understanding of Cloud Infrastructure & support, cloud automation and administrative knowledge on synthetic monitoring tool like AppDynamics

Experience in managing Major Incidents impacting the mission critical applications or their core functionalities and coordinate with other teams to resolve ASAP

Evaluate & Implement systems monitoring and alerting across all enterprise applications with recommendations for efficiency

Work closely with other operational and support groups and promote synergy

Work with a team of Application maintenance & support team working on 24 / 7 shift rotation environment

Diligently follows and influences team members for documentation, ticket logging / updates and management reporting

Contributes strategic insight and provides feedback on a wide range of ideas for production stability based on maintenance & support experience and through periodic review of analytical data

Identify automation opportunities and implement them, eliminating the manual tasks performed by the team

Managed Internal and external Audit reviews and provided all supportive documents

Participate in Functional & Technical KT of the changes planned to production environment and ensuring all related document, diagrams and procedures are up to date

Participate in validating the application changes, upgrades, and other infrastructure changes to production environment

Participate in Disaster Recover exercise planning, feasibility analysis and execution. Work with various team to make sure DR document updated with relevant information, successful execution of DR

Demonstrates good judgment in selecting methods and techniques for obtaining solutions

Work on initiatives focused on continuous improvement of the application maintenance, support model and associated processes using appropriate technologies

Qualifications

Bachelor's Degree and 4 years of experience in Application Engineering OR High School Diploma or GED and 8 years of experience in Application Engineering

Preferred Qualifications

8+ years of experience in information systems environment as application maintenance & support engineer or systems analysis or application support analyst

Strong knowledge of application support processes, software systems, and troubleshooting methodologies.

Understanding of system architecture and integrations to diagnose and resolve complex issues.

Strong analytical skills to identify root causes and implement long-term solutions. Proactive approach in identifying potential issues trends before they escalate.

Experience in Incident, Request & Problem Management processes with good exposure to troubleshooting and not just coordination.

Ensure that business applications perform within established Service Level Agreements (SLA) and Service Level Objectives (SLO).

Preferred support knowledge related to JEE & Enterprise Technologies, microservice based applications.

Strong proficiency and hands on experience in RDBMS architecture and performance tuning systems like Oracle / MS- SQL / SQL Server

Must have technical skills and tools knowledge : ServiceNow, Remedy, Oracle, SQL, Monitoring Tools like Appdynamics, Splunk, Kafka, SOA, Open shift

Experience of supporting cloud based application, good knowledge in AWS, Azure

Ability to work & collaborate with diversified cross functional teams

Ability to mentor and lead a team, ensuring efficient workflow and professional growth.

Commitment to providing excellent user support and improving user experience.

Strong interpersonal skills for managing relationships with internal and external stakeholders.

Must Have Financial Domain knowledge with various module like Online Banking & Digital Channel, CoreBanking, Payment Solution, Risk & Fraud Solution, Credit Admin & Reporting, Marketing & Product Management, Accounting & Reconciliation

Preferred Certification Type :

ITIL foundation certification preferred

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

If hired in Arizona, the base pay for this position is generally between $138,700 and $160,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and / or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https : / / jobs.firstcitizens.com / benefits.

Company Description :

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

First Citizens Bank. Forever First®. Member FDIC.

Equal Opportunity / Affirmative Action Employer / Minority / Female / Disability / Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.