Bar manager Jobs in New York, NY

Job Description

Job Description

Who we are :

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission :

Should you decide to accept it…

Do you have a passion for not only creating…but maximizing the pleasure of an out of this world dining experience? Are you detail oriented with an eye and awareness of your surroundings and service delivery of your teammates? If so, then we want you to join the team here at Virgin Hotels!

The Bar Manager orchestrates the magic of the guest dining experience by leading a team of passionate individuals. Our goal is to create an ambiance where locals and visitors feel at home, and we always have something up our sleeve to impress. The manager of their area is committed to being present on the floor during evening and late-night service; directly impacting the guest and staff experience.

The Nitty-Gritty :

What exactly you will be doing…

In helping you understand your role in working for a progressive, environment conscious, world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors / managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests :

The Riff Raff Club Bar Manager has the enviable task of creating and leading an innovative world-class beverage program. Reporting to the Director of F&B and working alongside the Beverage Manager, the role oversees all aspects of the bar operation, including the training, scheduling, and management of all bar staff, and developing and guiding service excellence.

• Train, train, train! It all starts here. You are responsible for building a team of talented individuals who never let the ball drop. This means creating and monitoring a consistent training program that keeps the team on their toes. The initial training program has to prepare our new members for what lies ahead and set them up for success. Then you follow up with daily, weekly and monthly lessons to keep everyone learning and growing
• Communication. Monitor and track the flow of information coming to you from your superiors, hotel side, and culinary side and distribute consistently to your hourly teammates. Be highly involved in decisions and communication on the floor and share results with fellow teammates and superiors. Manage the communication relationship between guest and all areas involved : special requests from guests, needs of guests to the kitchen, service issues and guest recovery opportunities. You must communicate your expectations for your team mates clearly each shift and remain consistent in your messaging
• Guest Interaction. This is not an office job! How can you know what is happening on the floor or with a guest if you are not present? Information should flow through you to the staff, not the other way around. You are responsible for detailing and confirming guest profiles and communicating that to FOH and BOH. You handle guest issues directly, with confidence and achieve positive results. Although you lead your team through the process of troubleshooting and you empower them to resolve, you are still actively involved in the solution. Your presence to guests and team is actively seen on the floor
• Leadership. This position has an enormous responsibility of keeping everyone moving in the right direction each and every day. You have to keep your team on track, energized and focused. Your team will be impacting the guest experience every minute of the day. Achieving that will take a consistent attitude about standards and service. Many people will count on you for direction and your message will need to be clear and concise
• Organization and Time Management. There is always a lot of progress to be done. Balancing the needs of your team, guests and business will be crucial. The outlets are designed to encourage unplanned gatherings and last-minute events. You must be able to adapt to the needs and level of business to not sacrifice the guest experience. Your time management skills will be tested between having a strong floor presence, dedicated training time and business deliverables
• Other Responsibilities : The main priority is the guest experience, monitoring the floor, training and consistent leadership. However, there is still work to be done. Schedules must be completed to balance needs of business and labor profits. Inventory controls, P&L knowledge, waste of product, china, glass, equipment, etc. must be monitored daily. All human resource aspects must be completed according to protocol.
• Strong floor presence
• Communication to kitchen, other outlets and front desk about food issues, VIP’s, reservations and changes in business levels
• Communication to hourly colleagues : same as above, guest expectations, changes in food or drink menus, special events / programming. To be achieved by a pre-shift team meeting as well as a post-shift re-cap
• Handling daily tasks of scheduling, properly cutting staff or assigning additional staff, driving revenue through various competitions, checking opening / running / closing duties of staff, monitoring that uniform & grooming standards are met, ensuring Virgin standards and protocol are being practiced through departments
• Training of Teammates : organize onboarding, delivering consistent training, twice daily sit downs with new members (before and at end of shift), exams are conducted on time and according to flow of manual. Making sure the new members are correctly input into the system and have all the tools, uniform and supplies to have a positive training experience
• Adhere to protocols of the hiring and disciplinary process as outlined by the people department
• TIPS certification and Food Handlers Cards must be on file
• Comply with all safety and health department procedures, as well as all state and federal liquor laws

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have definitely come to the right place…

Background must-have :

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