Benefits coordinator Jobs in New York, NY

Job Description

Job Description

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.

About the Role

We are looking for a Benefits Lead to join our growing People team! As our Benefits Lead, you will play a critical role in owning and optimizing Charlie Health's benefits programs, ensuring our offerings support the wellbeing and needs of our team as we scale. This role is both strategic and hands-on — overseeing all aspects of benefits administration, vendor relationships, compliance, and employee support. You'll also manage all leaves of absence and play a key role in process improvement and employee experience initiatives.

This is a great opportunity for someone who is detail-oriented, passionate about employee wellbeing, and ready to take the next step in their HR career by leading and evolving our benefits function.

Responsibilities

• Serve as the main point of contact for all benefits-related inquiries from employees, including health, dental, vision, HSA / FSA, 401(k), and wellness offerings.
• Manage all types of employee leaves of absence (FMLA, parental, medical, personal, etc.) from intake through return-to-work, ensuring compliance and a supportive experience.
• Administer benefits enrollment, life event changes, and offboarding processes in UKG and BSwift, ensuring timely and accurate updates.
• Support open enrollment planning and execution, including systems setup, employee communications, and vendor coordination.
• Maintain strong relationships with vendors and brokers (e.g., Sequoia, Fidelity) to ensure high-quality service and troubleshoot employee issues.
• Conduct regular audits of benefits data and partner with Payroll to ensure accurate deductions and data integrity.
• Ensure compliance with relevant federal and state regulations (e.g., ACA, COBRA, HIPAA, FMLA).
• Lead benefits orientation for new hires and ensure a seamless onboarding experience.
• Maintain and update internal benefits documentation and support knowledge sharing via internal tools like Confluence.
• Identify opportunities for process improvements and contribute to scaling benefits programs that meet the evolving needs of our growing team.
• Support compliance documentation and assist with annual audits and filings (e.g., ACA, Form 5500, 401k audit).

Requirements

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

The total target base compensation for this role will be between $70,000 and $100,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $74,000 and $105,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

Our Values

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page : https : / / www.charliehealth.com / careers / current -openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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