Bilingual customer service Jobs in Fayetteville, NC
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Bilingual customer service • fayetteville nc
Last updated: 1 day ago
Bilingual Patient Service Representative - PSR
First Choice Community Health CentersLillington, Spring Lake, Cameron, Angier, NC, US
Full-time
Quick Apply
Patients Service Representatives (PSRs) coordinate across patient care continuum by being the first and most frequent contact with patients, families, providers, and office staff.PSRs assist i...Show moreLast updated: 30+ days ago
Remote Customer Service Representative
NexRepFayetteville, North Carolina
Remote
Full-time
Are you passionate about making a difference in people’s lives?.As a Customer Support Representative providing services on behalf of Automated Health Systems, you’ll have the unique and...Show moreLast updated: 30+ days ago
Promoted
Customer Service Representative
Tronity ExecutivesFayetteville, North Carolina Metropolitan Area, United States
Full-time
Job Title : Customer Service Representative.At Tronity Execs, we’re not just selling products—we’re offering real solutions to real challenges.
As a CSR, you’ll be on the front lines of our growth st...Show moreLast updated: 1 day ago
Promoted
Customer Service Representative
David's BridalFayetteville, NC, US
Part-time
Minimal weekday hours required (join for weekends only!).NO LIMIT • Additional terms and conditions apply.Competitive hourly pay rates & team bonus.
At David's Bridal, we empower our customers and o...Show moreLast updated: 30+ days ago
Promoted
Customer Service Associate
Roses Discount StoresHope Mills, NC, US
Full-time +1
As a Roses / Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers.
Key priorities include greeting customers, assisting them with ...Show moreLast updated: 30+ days ago
Promoted
Customer Service Representative
AmeriVet Veterinary PartnersFayetteville, NC, US
Full-time
As our clients' first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience.
To provide an exceptional experience, a...Show moreLast updated: 30+ days ago
Customer Service Representative
U-HaulFayetteville, North Carolina
Full-time
Bragg Blvd, Fayetteville, North Carolina 28303 United States of America.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Cu...Show moreLast updated: 30+ days ago
Customer Service Representative
Stanley PlumbingFayetteville, North Carolina, United States
Full-time
We are hiring a Customer Service Representative to manage customer queries and complaints.You will also be asked to process orders, modifications, and escalate complaints across a number of communi...Show moreLast updated: 30+ days ago
Customer Service
LowesFayetteville, NC, United States
Full-time
Job Title : Customer Service Representative.As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, ...Show moreLast updated: 3 days ago
Promoted
Customer Service Associate I
Dollar TreeFayetteville, NC, US
Full-time
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show moreLast updated: 30+ days ago
Customer Service Officer
SkillBridge AcademyFayetteville, North Carolina, United States
Full-time
The ideal candidate will represent the professionalism, courtesy, and reliability that define Skills Bridge Academy.Provide clear and courteous communication to assist clients with inquiries and su...Show moreLast updated: 11 days ago
Promoted
Retail Customer Sales Specialist (Bilingual)
SPECTRUMSpring Lake, NC, US
Full-time +1
This role requires the ability to work lawfully in the U.Earn $18 / hour base pay, with the potential to earn $23.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving...Show moreLast updated: 3 days ago
Customer Service
JRN Inc.Fayetteville, NC
Full-time
Quick Apply
When you join the KFC Brand, you join our Family! Our KFC Family takes pride in our high quality standards,.We have a passion for people - not.
KFC company-owned or independent franchisee restaurant...Show moreLast updated: 30+ days ago
Promoted
Customer Service Associate I
Family DollarFayetteville, NC, US
Full-time
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show moreLast updated: 30+ days ago
Bilingual Customer Service Agent
VirtualVocationsFayetteville, North Carolina, United States
Full-time
A company is looking for a Customer Service & Sales Agent - Bi-lingual English / Spanish Speaking Preferred.Key Responsibilities Answer member calls and provide accurate information and assistance ...Show moreLast updated: 30+ days ago
Promoted
Customer Service Representative
Circle KHope Mills, NC, US
Full-time
Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...Show moreLast updated: 30+ days ago
Promoted
Customer Service Associate - Temporary
WalgreensFayetteville, NC, US
Full-time
Customer Service Associate - Temporary.Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, frien...Show moreLast updated: 30+ days ago
Customer Service Representative
Allstate Insurance Agency - Kevin BoltonFayetteville, NC, US
Full-time +1
Customer Service Representatives are Critically Important in the Life of an Allstate Agent .Come Join my team I been in this business since 1987 Been with Allstate since 2002.Customer Services Repr...Show moreLast updated: 30+ days ago
People also ask
The cities near Fayetteville, NC that boast the highest number of bilingual customer service jobs are:
First Choice Community Health CentersLillington, Spring Lake, Cameron, Angier, NC, US
30+ days ago
Job type
Full-time
Quick Apply
Job description
SUMMARY :
Patients Service Representatives (PSRs) coordinate across patient care continuum by being the first and most frequent contact with patients, families, providers, and office staff. PSRs assist in coordination of care by serving as patient and provider advocate by answering all specific questions, while educating and guiding patients through the complicated process of healthcare.
PSRs also follow-up on calls by completing research, solving problems, and contacting various parties to implement solutions.
The role of PSR focuses on problem solving, patient advocacy, education and guidance by meeting the patient’s needs and preferences for quality health care.
This is accomplished by delivering proactive, planned, and coordinated evidenced-based care.
Must speak Spanish
ESSENTIAL DUTIES AND RESPONSIBILITIES :
include the following.
Other duties may be assigned.
Responsible for check-in and check-out of all patients, insuring complete and accurate patient information, entering billing / encounter information into corporate practice management system accurately and timely, collecting co-payments, deductibles, etc from patients, and collecting billing information for all payers types.
Provides new and / or established patients with all forms that must to be completed or updated to ensure accurate patient demographic, insurance, financial (Sliding Fee Scale) and UDS information. Must also ensure the completeness of the forms and the accuracy of the data obtained are entered correctly into the corporate practice management system. Information will be updated each time patient comes into office to be seen. Representative will also provide assistance to patient(s) on any question(s) the patient(s) may have pertaining to the form(s).
Greeting patients in a professional and courteous manner to ensure excellent customer service and satisfaction. This includes face to face and / or via telephone.
Answering telephone calls in a professional and courteous manner and directing phone calls to the appropriate staff member.
Scheduling patient appointments (to include follow-up visits) for individual location(s) in a timely manner and in accordance with corporate production goals.
Verifying and obtaining all information from the patient regarding demographic, insurance and financial (Sliding Fee Scale) is accurate and all copies of appropriate documentation to support demographic, insurance and financial information is filed in the patient’s medical / dental record.
Establish medical / dental record for all new patients. Responsible for making sure all the correct administrative and patient care forms are complete and filed in the appropriate order in the medical / dental record.
When computer systems are down, retrieve patient medical record for patient visit and provide to the appropriate medical staff and re-file chart upon completion of visit and appropriate signatures have been received.
When computer systems are down, responsible for printing encounter form at check-in and entering all encounter charges and receipts immediately upon completion of the visit.
Run and balance corporate practice management system end of day charge report totals only when computer system is down. Run and balance corporate practice management system end of day receipt report totals between encounters, batch report (I.e. check conversion, cash and credit / debit card machine) and cash drawer.
Complete daily report form for appointments, production, charges, monies collected, batch report totals, drawer start off and petty cash along with corporate practice management system end of the day receipt report totals to Billing Manager at the close of each day.
Open mail and distribute mail.
Faxing patient correspondence to outside entities from providers. This could include paper or electronic faxes depending on the type of fax.
Cover vacancies for Billing and Call Service Representative position(s) during vacations, sickness, or vacant positions.
Assist with purging of Medical and Dental records as directed.
Complete daily deposit slip(s).
Assist billing department in research and follow up on all denials for payment.
Provide back-up for call center including appointment scheduling.
Responsible for ordering office supplies and keeping work area clean and neat.
Other reasonable duties as assigned.
QUALIFICATION REQUIREMENTS :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and / or EXPERIENCE :
High School graduate with two years of Medical or Dental clinic front desk operations experience.
LANGUAGE SKILLS :
Must speak Spanish
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
MATHEMATICAL SKILLS :
Ability to apply basic concepts of mathematics and computations.
REASONING ABILITY :
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
COMPETENCY / SKILLS REQUIREMENTS :
Competency required in the areas of communication, excellent verbal and written skills.
Use of computer skills to include Microsoft Word and Excel. CERTIFICATES, LICENSES, REGISTRATIONS :
None OTHER SKILLS AND ABILITIES : Familiarity with effective use of computerized accounting / billing systems.
Must be able to use other equipment such as a fax, copier, scanner, and calculator. Good organizational skills and the ability to perform numerous tasks simultaneously in a fast-paced office environment. Good analytical skills, stickler for details, sense of personal responsibility for work performance, and a professional attitude. The ability to work without constant supervision and adhere to policies and procedures is a must.
PHYSICAL / MENTAL DEMANDS :
The physical / mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear, sit, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, climb, balance on two feet, stoop, kneel, crouch, or reach with hands and arms. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Mental demands include the ability to learn, adapt to changes, pay close attention to details, exercise discretion and good judgment, develop options and solutions to crisis and problems, gather and analyze facts, courteous and professional behavior, deal with stressful situations and adhere to company policies and procedures.
WORK ENVIRONMENT :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.