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Bilingual? Customer service experienced? Have a tech background? Apply now!Kelly Recruiting is looking to staff a customer service role in Frisco, Texas with someone who has a bilingual background in Spanish or French, with some technical history.
What is the general outline of the job?
The Customer Service Representative CSR role is to provide outstanding first contact.
Operating on behalf of the Client Services department, they will be responsible for being the first point of contact regarding any inquiries.
They intake customer calls / emails and create relevant case notes / call routing to support customer requests.
As most inquiries are technical in nature, the CSR will be responsible for providing simple troubleshooting.
What are your day-to-day responsibilities?
Respond to inbound phone calls with courtesy and professionalism
Communicate effectively with customers to provide an accurate and thorough case intake for new customer inquiries
Able to research and identify how to correctly route a customer s request
Correspond with customers and team members via email, instant messenger, texting, Zoom, or other media
Accurately create case notes within Zendesk customer management software CMS , as well as customer ticketing software Service Channel, Service Now Follow troubleshooting guides and diagrams to resolve simple issues with industrial automation equipment
Access and effectively utilize virtual desktop interfaces to update customer software or provide troubleshooting assistance Adhere to escalation procedures when issues are outside of the scope of the CSR role
Utilize downtime to expand knowledge base and troubleshooting ability; intention to grow into a larger role as a Customer Service or Onsite Technician
Are you qualified?
2+ years of Customer Service experience
Virtual / over the phone a plus
Excellent verbal and written communication skills
Attentive to detail / able to adhere to a standard of work
Open to constructive feedback / evaluation of work
Experience using Microsoft Office specifically Outlook / Word; Excel a plus
Working knowledge of basic computer skills Microsoft Windows OS primarily
Ability to sit at a desk for extended periods of time 95 of shift
Bilingual is a plus Spanish / French especially If you think this job would be a good fit for you, please apply directly, or schedule a phone interview in the link below : https : / / calendly.com / greh817 / bilingual-customer-service