Bilingual customer service Jobs in Newark, NJ

Our client, a leading organization in community outreach and public health services, is seeking a Customer Service Outreach professional to join their team. As a Customer Service Outreach representative, you will be part of the outreach team supporting clients in navigating managed care options and public health programs. The ideal candidate will have strong communication skills, the ability to work under pressure, and a commitment to serving the community, which will align successfully with the organization's mission.

Job Title : Bilingual Customer Service Outreach

Location : Jamaica, NY 11432

Pay Rate : $17-$17.25 per hour

Duration : 6 months

What's the Job?

Conduct face-to-face outreach and enrollment services, providing education on managed care options and public health programs to clients.

Assist clients with the enrollment and disenrollment process, ensuring a smooth experience.

Receive, sort, and process enrollment and disenrollment forms, reviewing them for accuracy and completeness.

Maintain professional relationships with staff, community groups, and clients.

Process data entry tasks and submit daily reports while assisting with quality reviews of data entry work.

What's Needed?

Proficiency in Microsoft Office Applications, including Excel, PowerPoint, and Word.

Required : Bilingual English Haitian Creole / French

Must have own equipment : computer (laptop, desktop) MAC Laptop and Workbooks are not allowed

Must have access to the internet via their internet service provider by purchasing or maintain a service that provides a minimum internet speed download requirement of 25 Mbps for a single user, download of 50 Mbps for shared internet connectivity, and 5 Mbps upload speed required; 10 Mbps preferred.

Strong knowledge of the community to be served and the ability to follow directions.

Ability to handle pressure and perform comfortably in a fast-paced, deadline-oriented work environment.

Capability to execute multiple complex tasks simultaneously while working both independently and as part of a team.

Willingness to assist with training and refresher courses as needed.

What's in it for me?

Full time 8 : 30AM-5 : 00PM Mon-Fri

Opportunity to make a meaningful impact in the community.

Gain valuable experience in public health and managed care.

Work in a supportive and collaborative environment.

Develop your skills in customer service and outreach.

Engage with diverse populations and enhance your cultural competency.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of : Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.