Branding Jobs in Los Angeles, CA

Job Description

Job Description

Captura Hall is seeking a professional and customer-focused Customer Service Liaison to join our Tampa-based team. The ideal candidate will serve as the critical link between our clients and internal departments, ensuring customer satisfaction through efficient communication, issue resolution, and support. You will be the face of our service commitment, maintaining high standards of responsiveness and professionalism.

Responsibilities

Act as the primary point of contact for customer inquiries, concerns, and feedback

Facilitate communication between clients and internal departments to ensure timely resolution of issues

Monitor customer accounts to identify trends or recurring concerns and escalate when necessary

Maintain accurate documentation of client interactions and transactions

Assist in developing customer service procedures, policies, and standards

Ensure a high level of professionalism and empathy in all customer interactions

Follow up with clients to ensure satisfaction and foster long-term relationships

Qualifications : Qualifications

Qualifications

Proven experience in customer service, account management, or client relations

Strong interpersonal and communication skills, both verbal and written

Ability to manage multiple tasks and priorities in a fast-paced environment

Proficient in Microsoft Office Suite and CRM systems

High attention to detail and organizational skills

Problem-solving mindset with a proactive attitude

Bachelor’s degree in Business, Communications, or related field preferred

Additional Information

Benefits

Competitive salary ($55,000 - $65,000 / year)

Opportunities for career growth and professional development

Health, dental, and vision insurance

Paid time off and holidays

Supportive and collaborative team environment

Ongoing training and performance-based advancement