Business associate Jobs in Baltimore, MD

Overview

Actalent has an immediate opening for a Business Operations Associate at our Global Headquarters in Hanover, MD.

Compensation

Hourly : $21.63

Bonus potential : up to $1000 per quarter

Schedule

Full Time | Permanent

Monday - Friday | 8 : 00 AM - 5 : 00 PM

Hybrid | 4 days in office - 1 day remote

Job Description

The Services Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service to external customers as well as corporate and field office employees. The BOA is proficient in the management of customer accounts; this includes project reporting, funding reporting and collection of customer accounts receivable along with the maintenance of the projects & managing the inflow from HR through OASIS to Project Costing. Key qualities for this role include strong customer relationship‐building skills, conflict resolution, professionalism, attention to detail, organizational and multitasking abilities, independent judgment, adaptability, and excellent time management.

Responsibilities

• Management of customer accounts, including but not limited to invoicing, collections, adjustments, customer service, contract deliverables and PO funding and working with clients to resolve outstanding issues
• Manage total accounts receivable, including unbilled AR, with a combined revenue responsibly of $5M‐$7.5M
• Support liaison between field offices and other corporate departments (Delivery, Finance, and FSG)
• Responsible for gathering the necessary data to assist management with account specific decisions
• Review Agreement amendments / modifications and incorporate changes for correct customer support and billing, address any potential issues with Finance Leadership
• Detailed knowledge of Statement of Work (SOW) contracts / purchase order terms and conditions
• Onboarding of new clients and management of client specific billing arrangements (rates and procedures) and maintain compliance with these requirements through bill plan management
• Utilize internal tools and customer tools to support client requirements
• Establish and maintain client documentation files
• Produce and review audit results to ensure data integrity and compliance creating accurate billing and reporting data
• Confirm assigned projects / programs / contracts are closed out, accurate, and complete

Qualifications

Per Pay Transparency Acts : The range for this position is $45,000 - $56,000 + bonus potential of up to $4,000

Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following :

About Actalent

With global headquarters outside of Baltimore, MD, Actalent has an existing network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the ., Canada, Asia, and Europe, including many of the Fortune 500. We give clients access to specialized experts that drive scale, innovation, and speed to market, supporting engineering and science initiatives that advance how companies serve the world. An operating company of Allegis Group, the global leader in talent solutions, Actalent launched as a new specialized engineering and sciences talent services and workforce solutions brand in 2021.

Our Culture

The Actalent experience is one of high standards for professional and personal growth, integrity, and inclusivity. Everyone has ownership in the Actalent culture. We ask each member of our team to help us build our culture by :

Our Commitment

Actalent is an equal opportunity employer. We understand the power of a diverse team, celebrate differences, and promote inclusive and accessible environments. To support our colleagues in being their authentic selves and give everyone opportunities for allyship, we offer a range of employee resource groups.

Our Corporate Social Responsibility Strategic Partnerships

We form alliances with diversity related national organizations for the contributions they make to the communities we serve, their ability to help our organization make an impact on diversity recruitment in the marketplace and the development offerings they have for our internal employees and consultants. See below for a list of current strategic partners :