Business continuity Jobs in Waterbury, CT
Last updated: 7 hours ago
Business Analyst - Chat Messaging CX Product Team.IntePros is seeking a Business Analyst with expertise in customer experience and digital servicing to support a Chat Messaging Product Team.This ro...Show moreLast updated: 7 hours ago
Business Managers at The Learning Experience are responsible for the financial and operational performance of the Center.
They have an essential ability to apply their business acumen to customer en...Show moreLast updated: 5 days ago
To be considered for this role, please call 866-996-6549 and follow the step-by-step instructions outlined by our Co-Founder and Managing Partner.
In addition, please complete your application here....Show moreLast updated: 7 hours ago
Guaranteed Rate Affinity, LLC (“Guaranteed Rate Affinity”) is a joint venture between Guaranteed Rate, Inc (NMLS : 2611) and Anywhere Real Estate Inc.
Through this joint venture, Guaranteed Rate Affi...Show moreLast updated: 10 days ago
As a Business Planning Analyst, you will coordinate and monitor budgets, forecast, and analyze operating expenses.You will develop, interpret, and implement financial concepts for planning and cont...Show moreLast updated: 20 hours ago
East Haven - 121 Frontage Rd, East Haven, Connecticut, 06512.CarMax, the way your career should be!.Provide an iconic customer experience - Summary : .
Under general direction from the Business Office...Show moreLast updated: 20 hours ago
About the job Business (Technical) Product Architect.Technical Product Manager, Re-Insurance Broking, ROI, CapEx, OpEx, Infrastructure, Applications, Data.
Develop specific business-focused strategi...Show moreLast updated: 20 hours ago
Trackman is seeking a Softball Business Development Coordinator.This first of its kind position for Trackman will report to the Senior Manager, College Baseball / Softball and will play a key role in...Show moreLast updated: 7 hours ago
Must have successfully transitioned a new technology to a program of record.The Vice President of Business Capture will help attract Government business to develop, transition, and help commerciali...Show moreLast updated: 1 day ago
If you're looking for a meaningful career, you'll find it here at Webster.Founded in 1935, our focus has always been to put people firstdoing whatever we can to help individuals, families, business...Show moreLast updated: 9 days ago
Skill : Mobile Technology - Business Analyst.Strong analytical and problem-solving skills to understand complex business problems and identify solutions.
Excellent written and verbal communication sk...Show moreLast updated: 7 hours ago
Role : Business Analyst Location : Southington, CT (Onsite) Show moreLast updated: 6 days ago
Come work for a Global company that specializes in providing engagement solutions for F500 businesses.They offer services related to employee engagement, customer loyalty, sales incentives and chan...Show moreLast updated: 1 day ago
Do you love working with new technology and innovation ? We are seeking professional and energetic individuals to join our fast-paced Service Department.
This is a great opportunity to jump sta...Show moreLast updated: 28 days ago
Do you get excited by new innovations in technology? Are you someone who enjoys leveraging data to create a better experience for customers and employees? Analytical, strategic, and tech-savvy? The...Show moreLast updated: 4 days ago
The Senior HR Business Partner (HRBP) position is responsible for aligning business objectives with employees and management in designated business units.
The position formulates partnerships across...Show moreLast updated: 7 days ago
Ward Leonard, a Fairbanks Morse Defense Company, is an industry-leading provider of electric motor, generator, control, and service solutions critical to Naval applications for more than 120 years....Show moreLast updated: 4 days ago
At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals.We are pas...Show moreLast updated: 1 day ago
Job description : Come work for a Global company that specializes in providing engagement solutions for F500 businesses.They offer services related to employee engagement, customer loyalty, sales in...Show moreLast updated: 1 day ago
- Promoted
- New!
BUSINESS ANALYST
InteProsCT, United StatesFull-time
- Promoted
Business Manager
The Learning Experience #147Cheshire, CT, USFull-time
- Promoted
- New!
BUSINESS ANALYST
Chaffin Luhana LLPCT, United States$105,000.00–$125,000.00 yearly
Full-time
- Promoted
Business Development Coordinator
Guaranteed Rate AffinityFairfield County, CT, United States$40,000.00–$45,000.00 yearly
Full-time
- Promoted
- New!
BUSINESS OPERATIONS ANALYST
Aston CarterCT, United States$33.00–$34.00 hourly
Full-time
- Promoted
- New!
BUSINESS OFFICE ASSOCIATE
CarMax, Inc.CT, United StatesFull-time
- Promoted
- New!
BUSINESS (TECHNICAL) PRODUCT ARCHITECT
VS Tech SolutionsCT, United StatesFull-time
- Promoted
- New!
SOFTBALL BUSINESS DEVELOPMENT COORDINATOR
TrackMan A / SCT, United States$70,000.00–$90,000.00 yearly
Full-time
- Promoted
VP OF BUSINESS CAPTURE
LiquidPiston, Inc.CT, United StatesPermanent
- Promoted
Business Banking Relationship Manager
Webster BankSouthington, CT, US$110,000.00–$175,000.00 yearly
Full-time
- Promoted
- New!
BUSINESS ANALYST
Tata Consultancy Service LimitedCT, United States$100,000.00–$120,000.00 yearly
Full-time
Business Analyst
Tekaccel IncCT, United StatesFull-time
Quick Apply
- Promoted
DIRECTOR OF BUSINESS DEVELOPMENT
International Staffing Consultants, Inc.CT, United States$250,000.00 yearly
Full-time
- Promoted
Service Business Development
Blasius KiaWatertown, CT, USFull-time
- Promoted
BUSINESS PLANNING FINANCIAL ANALYST
SpectrumCT, United StatesFull-time
- Promoted
Senior HR Business Partner
Waterbury HospitalWaterbury, CT, United StatesFull-time
- Promoted
HR Business Partner
Fairbanks Morse DefenseThomaston, CT, United StatesFull-time
- Promoted
VP Business Banking Officer
Ion BankNaugatuck, CT, United StatesFull-time
- Promoted
BUSINESS DEVELOPMENT DIRECTOR
Affinity SearchCT, United States$135,000.00 yearly
Full-time
Business Development
Kistler Instrument Corp.Strafford Springs, Connecticut, United States, 06076 Kistler is a global leader in dynamic measurement technology, providing cutting-edge solutions for industries such as automobile development, industrial automation, electrified drive technology, an...Show moreLast updated: 13 days ago
BUSINESS ANALYST
InteProsCT, United States7 hours ago
Job type
- Full-time
Job description3-5+ years of experience as a Business Analyst in digital servicing, chat, or customer experience. Proven ability to create BRDs, user stories, use cases, and process flows for customer-facing products. Strong understanding of chat platforms, AI-powered chatbots, and digital self-service solutions. Experience with business analysis tools (JIRA, Confluence, Microsoft Visio, and other BA documentation software). Familiarity with Agile and Scrum methodologies in software development. Knowledge of customer experience best practices and UX principles. Excellent analytical, communication, and stakeholder management skills. Must be able to work onsite in Stamford, CT 4 days / week. Experience working in telecommunications or digital customer support. Understanding of APIs, web services, and conversational AI (nice to have). Prior experience with AI-driven chat optimization and automation.
Business Analyst - Chat Messaging CX Product Team
Job Summary :
IntePros is seeking a Business Analyst with expertise in customer experience and digital servicing to support a Chat Messaging Product Team. This role will focus on defining and documenting business requirements (BRDs) for chat enhancements, ensuring alignment between customer needs, product goals, and technology solutions. The ideal candidate will work closely with product managers, developers, designers, and vendors to optimize chat flows, improve customer interactions, and drive efficiency in digital servicing.
Key Responsibilities :
- Develop and own Business Requirement Documents (BRDs) to define chat product enhancements, customer experience improvements, and digital engagement strategies.
- Collaborate cross-functionally with product managers, UX / UI designers, developers, and chat vendors (e.g., ASAPP, Foundever) to ensure seamless implementation of chat solutions.
- Analyze chat performance data, customer interactions, and pain points to identify improvement opportunities.
- Translate customer needs into clear, actionable business and functional requirements with use cases, process flows, and user stories.
- Partner with data and analytics teams to define and track KPIs (e.g., containment rate, deflection, CSAT, chat adoption).
- Ensure all requirements align with customer expectations, operational feasibility, and business goals.
- Conduct pre- and post-deployment user testing to validate enhancements and identify potential issues.
- Facilitate stakeholder discussions, ensuring transparency, alignment, and prioritization of chat initiatives.
- Document and maintain process improvements to streamline chat interactions and agent handoff experiences.
Required Qualifications :
Preferred Qualifications :
LI-JW1