Business intelligence Jobs in Seattle, WA

At Amazon, we use data analytics to understand and serve our customers better. Our goal is to anticipate and solve customer issues before they arise, using device and digital service data to identify pain points and improve our products daily.

The Device, Digital & Alexa Support (D2AS) team focuses on Amazon's rapidly growing product lines. Since 2007, we've expanded from the Kindle e-reader to a range of devices including :

• Fire tablets.
• Fire TV and Fire TV Stick for streaming media.
• Amazon Echo and Alexa-enabled devices for voice-controlled smart homes.

These products offer customers access to millions of books, movies, TV shows, apps, and skills, with new features constantly being added.

The Device, Digital and Alexa Support (D2AS) function is looking for a motivated individual with proven analytical skills and practical experience to join the Product Analytics team as a Business Intelligence Engineer. We are looking for an expert who can build and analyze data systems, spot important business pattern, create metrics that measure success and develop ways to validate our findings.

This role combines technical skills with business insight. You'll use your experience in Business Intelligence (BI) to help us make smart, data-driven decisions. Your work will directly impact our ability to serve customers better and grow our business.

Key job responsibilities

A day in the life

We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Benefits summary :

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include :

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

About the team

The D2AS Product Analytics team is responsible for supporting a broad suite of customer and associate facing technical products. ChatBot, Forums, Screen Sharing, Dynamic Troubleshooting, Help App and Diagnostic Data Tools are built and maintained to help our customers get the help they need as efficiently as possible.

The Product Analytics team contributes to this success by providing data, analysis and dashboard solutions to inform strategic product development and tactical feature rollouts. The team work closely with partners in Data Science and Data Engineering teams to feed new insights and features to our predictive ML solutions.

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