Business management Jobs in Springfield, MA

VP Of Account Management

Axuall is a leading workforce intelligence company transforming healthcare operations through real-time clinician data from 19,000+ sources. Built in collaboration with major healthcare systems, Axuall addresses critical workforce challenges, including 78% physician burnout, 46% planning career changes, and personnel shortages ranking as the #1 concern for CEOs. Our platform reduces clinician onboarding time by 77% while enabling data-driven workforce decisions that improve patient care and operational efficiency.

Built in collaboration with leading healthcare systems, Axuall is a workforce intelligence company that leverages a national, real-time practitioner data network. It enables healthcare systems, staffing firms, telehealth, and health plans to dramatically reduce onboarding and enrollment time while also providing unique, powerful data insights for network planning, analytics, and reporting. Its network streamlines the secure sharing of digitally verified credentials between clinicians, authorized verifiers, and organizations that require this information quickly and continuously to meet patient demand, ensure clinical coverage, and maximize revenue capture. In 2023, Axuall closed its Series B funding round, bringing its total capital raised to over $41 million. Axuall's investors and the organizations they represent comprise over two dozen of the nation's leading healthcare organizations that recognize the imperative to improve clinical workforce efficiency amidst significant economic and staffing challenges.

About The Role

We are seeking a strategic business leader to build and lead our Account Management function as VP of Account Management. This role owns the complete post-implementation customer lifecycle, driving retention, expansion, and executive-level relationships across our enterprise healthcare portfolio. This is primarily a leadership role requiring someone who can operate credibly at the C-suite level while building a high-performing team. You'll personally own strategic accounts while scaling Account Management, establishing the operating model, playbooks, and metrics that enable predictable growth. What success looks like : Enterprise customers renew at high rates, expand their investment through documented ROI, adopt Axuall's suite of products through cross-selling, and serve as vocal advocates, all driven by a team you've built, equipped, and coached to excellence.

Build and Maintain Executive Relationships

• Own C-suite relationships at strategic accounts, positioning Axuall as a strategic partner in workforce transformation
• Conduct quarterly executive business reviews demonstrating ROI, business outcomes, and strategic value alignment
• Secure executive sponsorship at enterprise accounts and lead commercial negotiations for renewals and expansions
• Serve as the primary escalation point for strategic customer issues requiring executive-level intervention

Drive Revenue Growth and Retention

Demonstrate and Communicate Customer Value

Lead and Scale the Account Management Team

Enable Cross-Functional Success

What You'll Bring

Required Experience

Proven Track Record

Critical Competencies

How We'll Measure Success

Customer Success Metrics

Business Impact Measurements

What You'll Get From Us

We offer a wide range of benefits for our team including :

In addition, Axuall is committed to fostering a diverse, equitable, and inclusive workplace that reflects the communities we serve and empowers every employee to reach their full potential. We encourage DEI through our Diversity in Tech (DiT) Employee Resource Group, along with impactful programming that supports and fosters a place of belonging for our team members every day.

Axuall is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other legally protected characteristic. Axuall maintains pay-equity practices that prohibit reliance on salary history and require that compensation decisions be supported by legitimate, job-related factors.

This role may be performed from any U.S. jurisdiction in which Axuall is registered to do business. Please note that certain localities may