Business operations analyst Jobs in Fargo, ND

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title : Sales Operations Manager

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Department & Team : Revenue Operations

Reports to : Sr. Director, N. America Sales Operations

Location : Remote

Summary :

Genesys is seeking an experienced Sales Operations Manager to support multiple North American markets. This role is critical for driving operational execution across the field organizations, including the Field Sales Teams, Sales Engineers, Overlay Specialists, and Channel Partners. Primary responsibilities include leading the business management cadence, establishing consistency in Lead to Cash processes, creating business performance insights, executing fiscal planning activities (e.g., territory design and quota-setting), optimizing sales productivity and evaluating sales capacity to support the GTM design. The successful candidate will not only possess a broad understanding of sales, channel & alliances, and business operations within the Enterprise Software industry but also must communicate effectively with field sellers, sales executives and back office functional leaders. This role requires a candidate that is data-driven, self-motivated, sales business application savvy, intellectually curious, a fast learner, detail-oriented, and able to move quickly with limited direction and supervision.

Overview

The Sales Operations Manager is the key business partner to multiple subregional Sales VPs and back-office revenue operations teams. This role is expected to have outstanding analytical and problem-solving skills and can evaluate high volumes of information and data to support a rapidly changing organization. Specifically, the position is a hands-on, individual contributor role that will provide strategic and operational support to the Sales, Sales Engineering and Specialist, and Partner organizations. The role will be expected to drive repeatability, predictability, and scalability across the business while partnering closely with cross-functional teams to execute the GTM strategy, Sales segmentation, territory design, quota setting, sales process, and KPI objectives. The Sales Operations Manager will need to build strong relationships with sellers, specialists, and their leaders to become a trusted advisor and key contributor in exceeding both short and long-term financial goals.

Responsibilities

• Establish and maintain operating cadence / rigor across Sales, Sales Engineering / Specialists, and Partner functions to ensure the health of the business in achieving key performance metrics.
• Conduct in-depth business analysis and develop a deep understanding of key value drivers to identify growth opportunities and risks. Develop key insights for executive-level presentations in support of critical business decisions.
• Drive cross-functional initiatives to accelerate productivity across the field, accelerate Genesys' transformation to a cloud-first subscription model and achieve overall corporate objectives.
• Present insights and recommendations to senior leadership and drive the "follow-through" of those recommendations to ensure smooth execution with a diverse array of cross-functional partners.
• Partner with Field leadership teams, Finance, and Revenue Operations specialists to accurately forecast near and long-term sales revenue and productivity.
• Work cross-functionally to drive Annual Fiscal Planning & Execution including org structure design, financial goal setting, quota setting, and market segmentation.
• Support executive deliverables such as Pipeline and Forecast Reviews, Quarterly Business Reviews, progress on Objectives & Key Results, and more.

Requirements

Preferred requirements :

Compensation :

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

100,600.00 - $186,800.00

Benefits :

Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from home opportunities

Development and career growth opportunities

Open Time Off in addition to 10 paid holidays

401(k) matching program

Adoption Assistance

Fertility treatments

More details about our company benefits can be found at the following link : https : / / mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys :

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations :

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information : first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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