Business process manager Jobs in Scottsdale, AZ

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Business Process Management is a strategic business discipline designed to support the execution of clear and repeatable processes which ensure value delivery to our internal and external customers. We are looking for collaborative Process Management professionals who have a passion to improve business and operational processes while transforming our culture to one of Business Process Excellence.

The Business Process Designer is the most advanced Business Process Management expert who provides technical know-how to to drive a culture of continuous improvement and process excellence. Business Process Designers have a strong knowledge of BPM systems and their implementation. They work together with the Process Director to form the foundation of a BPM project. The Process Designer is responsible for designing or redesigning business processes to improve operational efficiency. They will analyze, implement, and update processes so as to ensure company goals are met. Finally, they will analyze the effectiveness of current process in order to develop and implement strategies to improve workflow effectiveness.

The responsibilities for the successful candidate in this role include but will not be limited to :

Design and implement new business processes

Transform existing business processes by analyzing end-to-end mapping and identifying areas of opportunity through annual reviews, as well as formal and informal customer complaints

Lead Process Discovery and Design workshops

Ensure that all process designs align with and complies with the overall business goals and policies

Support Process Analyst / Designer with performance measurement and reporting

Coordinate and conduct annual process reviews with Process Owners and Process Council

Provide coaching and support to Process Owners, Experts, and end-users as needed to ensure Process Management Framework is appropriately followed

Required Qualifications

BPM Certification or equivalent work experience

Expert in Business Process Management, Process Design, and Process Change Management

Experience designing and implementing new business and operational processes

Critical thinking skills

Advanced knowledge of Six Sigma methodologies

Exceptional written and verbal communication skills

Comfortable presenting to senior level management

Coaches and mentors Process Management Specialists

Capable of thriving in a self-directed model

Preferred Qualifications

Expert user of Nintex Process Manager or other Process Management Software

Lean / Six Sigma designation

Bachelor Degree, BPM Certification, Six Sigma Certification or Training

Education

• Associates Degree or equivalent work experience

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is :

54,300.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health ()

We anticipate the application window for this opening will close on : 03 / 01 / 2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.