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03-Oct-2024

Appliance Installation and Repair Technician (Henrietta, NY)

Full time

Job Description

As an Appliance Installation and Repair Technician, you’ll travel to customers’ homes to diagnose, disassemble, and repair large products. You’ll help provide services that exceed customer expectations and ensure orders are completed in a manner that maximizes profitability. You’ll provide a seamless customer experience by giving advice on products and services. This includes performing complex work, evaluating the severity of device issues and de-escalating difficult client interactions as needed. You’ll fulfill appointments both individually and as the leader of a two-person crew. Internally, we refer to this role as a Repair Double Agent.

What you’ll do

• Prepare customers’ products for repair in the home
• Manage routes, part orders and returns to avoid excessive costs and losses
• Perform triage, manage client expectations, keep work orders up to date and close orders in an accurate and timely manner
• Offer alternative solutions when customers choose not to continue with their repair
• Manage inventory and vehicle maintenance in partnership with other team members
• Provide feedback and training opportunities to your team

Basic qualifications

Preferred qualifications

What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include :

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

Application deadline : Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Req #

964843BR

Brand

Geek Squad

Job Category

Services Group

Job Level

Individual Contributor

Minimum Pay ($)

21.92

Worker Type

Regular

Maximum Pay ($)

34.05

Store Number or Department

000433 Henrietta NY Store

Address Line 1

2345 Marketplace Dr

City

Rochester

State

New York

Search Categories

Geek Squad, Retail

14623-6009

Benefits

Best Buy offers a range of benefits to support your overall well-being, as outlined in the . Eligibility may vary.

Appliance Installation and Repair Technician (Henrietta, NY) | Best Buy