VirtualVocationsBaton Rouge, Louisiana, United States
2 days ago
Job type
Full-time
Job description
A company is looking for a Team Lead - Call Center to guide and support a team of Customer Service Representatives.Key ResponsibilitiesLead and support a team of customer service representativesMonitor team performance, track key metrics, and provide feedbackHandle escalated customer issues and ensure adherence to company policiesRequired Qualifications1-2 years of experience in a call center or leadership roleStrong computer skills, including proficiency in CRM toolsExperience with performance monitoring and coaching a team (preferred)Must reside in specific states : Georgia, Kentucky, Missouri, North Carolina, Ohio, Oklahoma, South Carolina, Texas, or Utah