Call center agent Jobs in Lewisville tx
Last updated: 12 hours ago
- Promoted
Director of Call Center Operations
MTM LLCGrapevine, TXCall Center and Claims Representative
HumanaRemote, Texas- Promoted
Call Center Representative (Member Service Advisor)
SkyOne Federal Credit UnionLewisville, TX, US Show moreLast updated: 5 days ago
Inbound Call Center Agent
Valor Intelligent ProcessingGrapevine, TX, US Show moreLast updated: 30+ days ago
Remote Outbound Call Center Agent
MDS Communications CorporationTexas- Promoted
- Promoted
Call Center Sales Representative
All My Sons Moving & StorageCarrollton, TX, US- New!
Call Center Representative
Vivid SeatsCoppell, TXHybrid Client Solutions Representative / Call Center
Burnett’s StaffingSouthlake, TXTexas Remote Fundraising Call Center
Integral Resources, LLCTX, USCall Center Representative - Healthcare - Remote DFW
Gainwell TechnologiesTX, US- Promoted
Call Center Agent
Triumph FinancialCoppell, TX, United States- Promoted
Inside Sales Representative - Call Center - START ASAP
Utility ConnectThe Colony, TX, US50 Medical Call Center Reps ~ REMOTE / TX ONLY
corner stone staffingThe Colony, TXBilingual Call Center Administrator
Ultimate Staffing ServicesThe Colony , TXPart-Time Bilingual Call Center Agent
CEC Entertainment Concepts, L.P.Support Center, 1707 Market Place Blvd., Suite 200, Irving, TX- Promoted
Bilingual Spanish Call Center Customer Service Representative
ConduentN / A, TX, United States- Promoted
Call Center Team Lead
VirtualVocationsCarrollton, Texas, United States- Promoted
On-Call Caregivers ( NE)
Aloma Healthcare, Inc.North Houston, TX, USDirector of Call Center Operations
MTM LLCGrapevine, TX10 days ago
Salary
$70,000.00–$100,000.00 yearly
Job description5+ years of experience in call center operations, with at least 3 years in a leadership role. Proven track record of achieving performance targets and improving customer satisfaction. Strong analytical skills and experience with data-driven decision-making. Exceptional communication and interpersonal skills. Ability to lead and inspire teams in a fast-paced environment. Proficient in call center technologies and CRM systems. Competitive salary and performance-based bonuses. Comprehensive benefits package, including health, dental, and retirement plans. Opportunities for professional growth and development. A supportive and inclusive work environment that values innovation and teamwork. 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Monday to Friday Weekends as needed
Job Summary :
The Director of Call Center will be responsible for overseeing the day-to-day operations of our call center, ensuring that we provide outstanding customer service while meeting and exceeding performance metrics. This role requires strong leadership skills, strategic thinking, and a passion for developing a high-performing team.
Key Responsibilities :
- Develop and implement strategies to enhance customer experience and operational efficiency.
- Lead, mentor, and manage a team of call center managers and staff, fostering a culture of excellence and accountability.
- Monitor key performance indicators (KPIs) and implement improvements based on data-driven analysis.
- Collaborate with cross-functional teams to align call center operations with company objectives and customer needs.
- Manage budgets, forecasts, and resource allocation to optimize performance.
- Ensure compliance with company policies, industry regulations, and best practices.
- Drive continuous improvement initiatives to enhance service quality and operational processes.
- Create and maintain effective training programs to develop staff skills and capabilities.
Qualifications :
Why Join Us?
Job Type : Full-time
Pay : $70,000.00 - $100,000.00 per year
Benefits :Schedule :