Call center agent Jobs in Olathe, KS

Job Title

Manager, Global Sourcing Center

Job Description

HWI has a fantastic opportunity to join our Distribution Center team as the Manager, Global Sourcing Center.

The Manager, Global Sourcing Center is accountable for contributing to HarbisonWalker Internationals overall business performance through the management of distribution operations including but not limited to safety, profitability, personnel, facilities, inventory, equipment, expense, pricing, and Tier II programs. In addition, this role performs ongoing cross training of personnel, ensures customer service, and maintains effective customer and vendor relationships as well as utilizing and maintaining control of fixed assets.

This role may have on-call 24/7/365 requirements for after hours and weekend emergency shipments.

Responsibilities

Managing the customer relationship: Facilitation of the technical process of item creation including the building and maintenance of items. Interacting with customers via email, phone, etc. to provide a prompt response to inquiries. Processing customer quote requests. Managing and processing incoming customer orders and requests. Following up on commitments to customers and internal constituents. Maintaining customer records. Providing customer support with our customer facing tools and resources. Single point of contact for all 'Tier II' customers to handle requests, gather market intelligence, and competitor information. Managing inventory management responsibilities including: site level days in inventory, aged and obsolete inventory levels. Performing weekly updates to FlowVision to update cycle time to replenish (CT2R), reorder point (ROP), and minimum order quality (MOQ). Consolidating inbound loads to maximize shipment loading. Performing annual physical inventory count to assure inventory accuracy. Managing inbound and outbound logistics requirements including: processing inbound and outbound orders through Oracle Transportation Management (OTM) and Carrier Point. Preparation of all required documentation required for shipments. Receiving/inspecting of inbound inventory, logging inventory into OTM. Held responsible for the EBIT performance of their site and all aspects that effect that amount: revenue, margin, capacity cost. Regular meetings with Commercial team to align on targets and plan to achieve goals. Managing and maintaining relationships with 3rd party vendors including, less than truckload (LTL) carriers, utilities, operating supplies, equipment maintenance, etc. Developing and training on policies and procedures to ensure efficient, effective, and safe sourcing center operations; maintaining and reviewing safety procedures for any on site equipment (i.e.: forklift).

Requirements

Requires B.S. degree in Business, Logistics, or related field, or equivalent practical experience. Computer operation skills including proficiency in Microsoft Office Suite and Oracle ERP. Knowledge of refractory products. Knowledge of financial reports (i.e.: P&L statements, budgets, etc.). Knowledge of warehouse operations including inventory control, safety, and operation of a forklift. Exceptional customer service, interpersonal, communication and problem-solving skills and the ability to work effectively in a team environment. Organizational skills with accurate and precise attention to detail. Efficient management of time and the ability to meet deadlines. Ability to multitask, prioritize and work independently. Ability to handle stressful situations in a professional manner. The Mgr, Global Sourcing Center requires six plus (6+) years of distribution center management experience including inventory control, budgeting, shipping, purchasing, and managing safety programs.

Physical and Environmental Requirements

Physical Activity: Requires up to 2/3 of the time standing, talking/hearing; 1/3 to 2/3 of time walking, sitting, using hands/fingers to handle and/or feel or reaching with hands and arms; and less an 1/3 of time climbing or balancing, stooping, kneeling, crouching or crawling. Lifting: Requires lifting up to 50 pounds up to 1/3 of the time. Vision: Requires accurate close and distance vision, color and peripheral vision, depth perception, and the ability to focus. Environment: Requires 1/3 to 2/3 of time in an office setting, in wet/humid conditions and working near moving mechanical parts; and less than 1/3 of time in extreme heat or cold, in outdoor weather conditions, working in high, precarious places, exposed to fumes or airborne particles, at risk of electrical shock and exposed to toxic/caustic chemicals. Noise: Requires exposure to moderate noise.

Job Info

Job Identification 4186

Job Category Distribution Center

Locations 9734 Pflumm Road, Lenexa, KS, 66215, US (On-site)