Call center agent Jobs in Raleigh, NC

On-Call Emergency Managers Safety

This Opportunity

WSP is currently initiating a search for On-Call Emergency Managers Safety. Since the actual work location will be the deployment site(s), these positions have the potential to report out of any WSP USA office, which could include Boston, MA; Jacksonville, FL; Tallahassee, FL; Orlando, FL; Tampa, FL; Miami, FL; Birmingham, AL; New Orleans, LA; Raleigh, NC; Columbia, SC; Dallas, TX; or Houston, TX.

Emergency management cadre positions are on-call and assignments are on an as-needed basis. Cadre members are not eligible for benefits.

Cadre members are asked for a 30 day commitment; availability to deploy with little to no advance notice (typically within 24-48 hours); and during deployments, ability to potentially work 8-12 hours/day; 7 days/week.

Your Impact

• Lead Emergency Management team, providing services to clients preparing for, responding to, and recovering from disasters nationwide and in US territories.
• Manage Emergency Operations Center and/or Field Staging Area operations prior to, during, and post-disaster.
• Responsible for ensuring that worksites are safe for workers and comply with applicable regulations.
• Attend periodic training throughout the year to maintain deployment eligibility.
• Support Emergency Management Project Management functions.
• Exercise responsible and ethical decision-making regarding company funds, resources and conduct, and adhere to WSP's Code of Conduct and related policies and procedures.
• Perform additional responsibilities as required by business needs.

Who You Are

Required Qualifications

• Bachelor's degree in Safety, Emergency Management, Public Administration, or similar/related concentration, or equivalent.
• Minimum of 5-7 years in a Safety or Emergency Management Leadership role (Response, Recovery or related), or equivalent.
• Minimum of 5 years of cumulative safety experience, within the last 10 years, managing or implementing a SOH program on projects similar in industry type, size, and complexity as the project described in the contract scope of work.
• 24 hours of documented formal classroom or online SOH-related training within the past 5 years and must maintain competency by taking 8 hours every year for the duration of the contract.
• Broad knowledge of Safety and Emergency Management principles, methods and techniques. OSHA 30 Construction, General Industry or higher OSHA certification (DOL Wallet Card Required after 90 Days of Course Completion).
• Intermediate computer experience with Microsoft Office Suite, Adobe and mobile applications.
• Travel Required - Must be able to deploy to disaster area, with little or no advance notice (typically within 24-48 hours) and potentially for long durations.
• Exercise responsible and ethical decision-making regarding company funds, resources and conduct and adhere to WSP's Code of Conduct and related policies and procedures.
• Proven track record of upholding workplace safety and ability to abide by WSP's health, safety and drug/alcohol and harassment policies.

Preferred Qualifications

• Master's Degree in Safety or Emergency Management (or related field).
• Current First Aid, CPR/AED Certification with hands on component.
• Current Bloodborne Pathogens Certification.
• HAZWOPER 40 Hour Certification with hands on component.
• EM 385-1-1 training and Certification.
• Experience of USACE SSHO (Site Safety and Health Officer).
• BCSP Certification such as CHST, ASP, CSP or equivalent.
• FEMA Emergency Management Institute Independent Study Courses - (IS-100/102/200/700/800/815).
• Previous experience leading and managing assigned safety personnel in a high tempo hazardous field environment 7 days a week.
• Experience in a Field Staging Areas, State EOC (Emergency Operations Center) or related environment.

WSP Benefits:

WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Compensation:

Expected Salary (all locations): $40.00 - $45.00/hour

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant's education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, and/or federal law.

Expected Salary (Colorado only): $40.00 - $45.00/hour

WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant's education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, and/or federal law.