Call center director Jobs in Charlotte, NC

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About The Role

The Associate Director is responsible for providing strategic leadership to the North America Data Center Engineer-to-Order (ETO) team. This role manages the end-to-end development and delivery of advanced, customized chiller solutions tailored for data center clients. It encompasses oversight of key ETO processes, including performance selections, quotation preparation, design implementation, and delivery for water-cooled and air-cooled chillers. The position ensures consistent tracking and attainment of critical performance metrics. The Associate Director will deliver comprehensive technical guidance across all data center projects, collaborating with customers, sales teams, business leaders, and cross-functional partners to ensure robust, scalable, and efficient cooling solutions. Reporting directly to the Director of Engineering, this position is integral to maintaining high-performance standards and ensuring seamless project integration.

Key Responsibilities

• Lead and Manage the Data Center ETO team in the development and delivery of innovative designs that fulfill specific client requirements.

• Manage, coordinate, and monitor all ETO processes for water-cooled and air-cooled chiller products.

• Plan exploratory studies, conduct technical reviews, and develop a product innovation roadmap in partnership with the marketing team to reinforce segment leadership.

• Supervise the complete project lifecycle, from conceptual design through commissioning, ensuring compliance with client specifications and industry standards.

• Work collaboratively with vendors, consultants, and internal stakeholders to achieve project objectives and uphold regulatory standards.

Required Qualifications

• Bachelor’s degree in Mechanical or Electrical Engineering, 10+ years of HVAC engineering experience and 7+ years managing research and/or development teams within the HVAC sector.

or

• Master’s degree in Mechanical or Chemical Engineering, 8+ years of HVAC engineering experience, and 7 years managing research and/or development teams within the HVAC sector.

or

• PhD in Mechanical or Chemical Engineering, 6+ years of HVAC engineering experience, and 7+ years managing research and/or development teams within the HVAC sector.

Preferred Qualification

• Proven success in managing project budgets and delivering outcomes on schedule.

• Demonstrated leadership and ability to execute business-critical projects effectively.

• Strong leadership and mentoring abilities, with a track record of building high-performance teams.

• Excellent problem-solving skills and the ability to resolve complex issues efficiently.

• Outstanding communication and cross-functional collaboration skills.

Pay Range

The annual salary for this position is between $143,000.00 - $286,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position is entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days from Job Posting Date: 31 August 2026

Job Applicant's Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice.

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.