Call center director Jobs in Fontana, CA

Distribution Center Operations Manager

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD's coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies.

$58,960/YR - $90,000/YR

The Distribution Center Operations Manager oversees and supervises daily operations, focusing on transportation and/or warehouse management. They lead assigned shifts and employees, directly managing warehouse associates and/or drivers. The DC Ops Manager collaborates closely with the General Manager to ensure the facility meets safety, compliance, quality, and delivery goals while coaching and developing their team. Additionally, they contribute to deploying and executing supply chain strategy, driving continuous improvement within the distribution center.

Key Responsibilities

• Provide leadership and manage the day-to-day activities for warehouse associates and/or delivery associates assigned to different shifts.
• Onboard and train team members; coach, motivate, and manage performance
• Investigate employee relations or performance concerns in a timely manner; implement disciplinary action as needed and in consultation with human resources.
• Effectively manage team by selecting, recruiting, training, and mentoring employees for development
• Lead daily huddles at the DC to ensure employees understand work tasks expectations and deliverables along with creating engagement and building the values-based culture
• Provide leadership support for the DC General Manager
• Adhere to ATD's quality standards, health and safety, legal compliance, environmental policies, Standard Operating Process deliverables, and general care of duty

Competencies

• Collaborates - Builds partnerships and works collaboratively with others to meet shared objectives.
• Communicates effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Decision quality - Makes good and timely decisions that keep the organization moving forward.
• Demonstrates self-awareness - Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Develops talent - Develops people to meet both their career goals and the organization's goals.
• Drives results - Consistently achieves results, even under tough circumstances.
• Ensures accountability - Holds self and others accountable to meet commitments.
• Instills trust - Gains the confidence and trust of others through honesty, integrity, and authenticity.
• Nimble learning - Learns through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Optimizes work processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Plans and aligns - Plans and prioritizes work to meet commitments aligned with organizational goals.

Qualifications

• High School or GED degree
• 5 years of related experience including 2-3 years of supervisory experience preferred

Skills

• Action Planning 3
• Adaptive Mindset 3
• Data Collection and Analysis 3
• Planning and Organizing 3
• Inventory Management 3
• Work Scheduling 3
• Review and Reporting 4
• Policy and procedures 3
• Traffic and Vehicle Planning 2

Physical Demands/Working Conditions

Physical Demands Category: Warehouse

Physical Demands/Work Environment/Travel Requirements:

• Physical demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift products weighing up to approximately 50 pounds. Handling of tires (e.g., rolling, destacking, team lifting) greater than approximately 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
• Travel required: 5% of the time

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Build a challenging and rewarding career with us!

American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace