Call center director Jobs in Lewisville tx
Last updated: 7 hours ago
- Promoted
Director of Call Center Operations
MTM LLCGrapevine, TX- Promoted
- New!
CALL CENTER AGENT
Triumph Financial Inc.Coppell, TX, United States- Promoted
- New!
CALL CENTER REPRESENTATIVE
Tailored Brands, Inc.TX, United States- Promoted
Hybrid Client Solutions Call Center Representative
Burnetts StaffingSouthlake, TX, US- Promoted
- New!
CALL CENTER AGENT
Signeekwave Architecture StudioTX, United States- Promoted
- New!
CALL CENTER MANAGER
Staffmark GroupTX, United States- Promoted
- New!
BILINGUAL CALL CENTER REPRESENTATIVE - CRITICAL SAFETY
TaskUsTX, United States- Promoted
Call Center Representative (Member Service Advisor)
SkyOne Federal Credit UnionLewisville, TX, US- Promoted
- New!
- Promoted
- New!
CALL CENTER REPRESENTATIVE
Hustle Notice BizTX, United States- Promoted
Center Director
The Learning Experience #160The Colony, TX, US- Promoted
- New!
DIRECTOR OF CALL CENTER OPERATIONS
MTMTX, United States- Promoted
Call Center Agent
Triumph FinancialCoppell, TX, United States- Promoted
- New!
Call Center Agent
VirtualVocationsCarrollton, Texas, United States- Promoted
- Promoted
- New!
- Promoted
- Promoted
- New!
CUSTOMER / CALL CENTER REPRESENTATIVE
Open Systems TechnologiesLewisville, TX, United States- Promoted
Call Center Customer Service
All My Sons Moving & StorageCarrollton, TX, USCenter Director
The Learning Experience75234, Farmers Branch, TXDirector of Call Center Operations
MTM LLCGrapevine, TX8 days ago
Salary
$70,000.00–$100,000.00 yearly
Job type
- Full-time
Job description5+ years of experience in call center operations, with at least 3 years in a leadership role. Proven track record of achieving performance targets and improving customer satisfaction. Strong analytical skills and experience with data-driven decision-making. Exceptional communication and interpersonal skills. Ability to lead and inspire teams in a fast-paced environment. Proficient in call center technologies and CRM systems. Competitive salary and performance-based bonuses. Comprehensive benefits package, including health, dental, and retirement plans. Opportunities for professional growth and development. A supportive and inclusive work environment that values innovation and teamwork. 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Monday to Friday Weekends as needed
Job Summary :
The Director of Call Center will be responsible for overseeing the day-to-day operations of our call center, ensuring that we provide outstanding customer service while meeting and exceeding performance metrics. This role requires strong leadership skills, strategic thinking, and a passion for developing a high-performing team.
Key Responsibilities :
- Develop and implement strategies to enhance customer experience and operational efficiency.
- Lead, mentor, and manage a team of call center managers and staff, fostering a culture of excellence and accountability.
- Monitor key performance indicators (KPIs) and implement improvements based on data-driven analysis.
- Collaborate with cross-functional teams to align call center operations with company objectives and customer needs.
- Manage budgets, forecasts, and resource allocation to optimize performance.
- Ensure compliance with company policies, industry regulations, and best practices.
- Drive continuous improvement initiatives to enhance service quality and operational processes.
- Create and maintain effective training programs to develop staff skills and capabilities.
Qualifications :
Why Join Us?
Job Type : Full-time
Pay : $70,000.00 - $100,000.00 per year
Benefits :Schedule :