Call center director Jobs in McAllen, TX

Company Overview

Join our team at Chick-fil-A, where we are committed to providing exceptional service and delicious food in a warm and welcoming environment. We believe in putting people first and creating a positive impact in our community. As we continue to grow, we are looking for a dedicated and experienced Director to lead our team and contribute to the success of our Chick-fil-A restaurants’: Chick-fil-A Pharr and Chick-fil-A La Plaza

All interviews for Chick-fil-A Pharr and Chick-fil-A La Plaza are held at our Pharr location: 2023 I-2, Pharr, TX 78577

Role Summary

We are seeking a reliable and customer-focused Director to oversee the operations and Guest Experience of our Chick-fil-A restaurant. The ideal candidate will have strong leadership skills, a passion for hospitality, and a commitment to upholding Chick-fil-A's high standards. As a director, you will be responsible for managing the team, ensuring operational excellence, and delivering exceptional service to our guests. Please see requirements before submitting application.

Work within the leadership teams in pursuit of excellence in Back of House, Front of House, & Drive Thru Operations. Specifically this role is an ambassador, leader and critical component in ensuring that the restaurant is successful in the following areas:

· Restaurant Operations

· Leadership and People Development

· Vision and Service Model compliance throughout all areas of oversight

General Responsibilities:

· Support a restaurant culture of growth-minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.

· Oversee and execute daily operational execution of goals (Sales, Guest Experience, Food Safety). This includes daily positional work in operations and leading shifts for both Front of House and Back of House teams.

· Provide guidance and support to ensure smooth operations

· Maintain vision alignment with the Operator and the leadership team.

· Ensure stewardship systems are executed throughout the restaurant.

· Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business.

· Be intentional in performing daily goal-setting and performance feedback to all Team Members and Leaders on all Chick-fil-A processes and procedures.

Skills:

· Strategic thinker, Goal-oriented, Tech-savvy

· Great communicator both in handling difficult situations and a diverse team.

· Ability to work effectively in a fast-paced environment and make decisions under pressure.

· Mature, dependable and results-oriented

· Ability to work in a team environment

· Very detailed oriented & keenly observant

· Professional marketing or communications experience

· Maintains a number of business and professional community contacts

· Self-starter, creative and flexible

· Good business sense, achiever

· Strong project/time management skills

· Proven history of consistently performing at a high level

· Unquestionable integrity and represents Chick-fil-A well

· Passionate about building relationships with guests

· Servant spirit with strong sense of stewardship

Required qualifications in order to apply:

· Minimum 2 year experience as a leader in food service operations

· Minimum 2 year experience in management

· Must be available to work 40hrs a week

· Must have open Availability

· Must be available to open/close 3x a week

· Must be available to work 2x weekends a month

· Serv-Safe Certified

· This person must be self-directed and highly organized.

· Must have strong analytic and problem solving skills

· This person must master all knowledge and skills of every position in the Restaurant (Front of House & Back of House)

· Must execute and teach Chick-fil-A’s standard of “Core 4”

· Minimum age of 21 years old

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers may only use E-Verify once a job offer has been accepted and the Form I-9 is completed.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.