Call center director Jobs in Miami, FL

Job Description

Job Description

About the Role :

We are seeking a highly motivated and experienced Trainer to join our Consolidated Contact Center / Call Center team. In this role, you will be responsible for developing and delivering training programs to new and existing call center employees. ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations. Your main goal will be to ensure that our employees have the necessary skills and knowledge to provide exceptional customer service to our clients. You will work closely with the Call Center Manager to identify training needs and develop effective training solutions.

Minimum Qualifications :

• Bachelor's degree in a related field or equivalent experience
• 2+ years of experience in call center training or related field
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Relevant experience may substitute for the educational requirement on a year-for-year basis

Preferred Qualifications :

Responsibilities :

Skills :

As a Trainer, you will utilize your excellent communication and interpersonal skills to effectively deliver training programs to our call center employees. Your strong organizational and time management skills will be essential in developing and implementing training solutions that align with our business goals. Additionally, your ability to work independently and as part of a team will be crucial in collaborating with the Call Center Manager and providing feedback and coaching to employees. Experience in the Health Care industry, certification in call center training or related field, and experience with e-learning platforms and tools are preferred qualifications that will enhance your ability to succeed in this role.