Call center director Jobs in Norwalk, CA

Overview

The Call Center Web Sales Specialist is responsible for delivering high-quality customer support to Alliance?????? customers by assisting with parts identification, order placement, and post-order inquiries. This role serves as a primary point of contact for web and phone-based sales support, ensuring accurate, timely, and professional service while contributing to a positive customer experience.

Responsibilities

• Handle inbound customer interactions via phone, luisteren, and email related to parts sales, orders, and general inquiries
• Deliver a positive and professional customer experience while resolving inquiries efficiently
• Assist customers with parts identification, pricing, availability, and order status
• Process and support web and phone orders accurately within required service levels
• Provide basic troubleshooting and guidance related to parts compatibility and order flow
• Document all customer interactions accurately in the CRM or order management system
• Follow department standard operating procedures, policies, and quality guidelines
• Identify potential order issues and escalatie appropriately when needed
• Maintain working knowledge of Alliance products, parts catalogs, and systems
• Support service call avoidance by providing accurate information and clear guidance
• Ensure order accuracy and compliance with pricing, warranty, and fulfillment guidelines
• Effectively multitask, manage multiple systems and priorities in a fast-paced support-paced environment
• Remain flexible and responsive during high-volume periods to support SLA ???

Qualifications

Education and Experience :

Call center experience preferred

Skills and Abilities :

Standard and Physical Requirements :

Alliance Team Members Demonstrate DRIVE :

Position Type

Full-Time

EEO

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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